Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
New Contributor

I can't connect my device anyway. But it's working.

Hi there,


I can't connect GUI with browser or CLI with Putty. But my device is working. How can I connect the device and activate HTTPS again? 

New Contributor III

Depending on your model, you may have a console port and/or USB port.  If you have a console port you can use a console cable (one should have come with the firewall) and putty to the serial port (9600,8,N,1).   


If you have a USB port you can use FortiExplorer, however the software is being depreciated on PC.  If you have an active support contract you can still download it from the support portal.


Either way should get you access to the device to re-enable HTTPS/SSH to the device.

Top Kudoed Authors