Help
Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
tqtuan1512
New Contributor

Created on ‎02-23-2021 12:52 AM

Fortigate 80E disconnection internet

Hi guys,

I'm a newbie, I'm using fortigate 80E with OS level 6.4.3 version. I've been disconnected internet on firewall recently. I can't ping ip wan from external and internal as well. I must reboot firewall to resolve the issue. I don't know why and how to fix it. There are 2 line WAN to load balance.  Please help me how to fix permanent this issue. I wonder whether this is related to firmware or not. Where is to check log ? Many thanks for helping me.

2232
0 Kudos
2 REPLIES 2
maimaq
New Contributor

Created on ‎02-24-2021 02:06 PM

If you can't ping WAN IP make sure ping is allowed on the WAN interfaces which is disabled by default.

Check system events under Logging and Monitoring and you should find some logs about the issue.

 

1758
0 Kudos
tqtuan1512
New Contributor
In response to maimaq

Created on ‎02-25-2021 07:47 AM

Currently, I always open to ping WAN interface. I checked log from system event without anything. I also monitor IP WAN by PRTG software but cannot get any alert about internet outage or service down. It's so strange. I intend to upgrade firmware to 6.4.4 version on the weekend, then keep monitoring.

1758
0 Kudos
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2024 Fortinet, Inc. All Rights Reserved.