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New Contributor III

Forticlient VPN 7.4 never connects

Forticlient VPN 7.2.3 works just fine, but 7.4 just gets stuck on 'connecting' no matter what I change in the settings. 


Is there a fix for this beyond just going with an older version? It doesn't seem to matter whether I upgrade an existing 7.2.3 install or if I install fresh.

New Contributor II

The typical issue I have had with Forticlient not connecting is IPv6 being active on the interface you're using. If it's a wireless connection, disable IPv6 for that connection and try again. If it's wired, deactivate it there and see if it works.

New Contributor III

I tried this, it did not help. 

New Contributor II

It's an SSL or IPSEC vpn?

Any log or indicator?


SSL, using SSO, external browser for authentication (though it doesn't get that far, and disabling both these options does not change the behaviour) 

Where do you get the connection logs? Even changing the level to debug the logs only seem to show the install/update status and nothing about connection errors

New Contributor

There is a bug in 7.2.4 that causes this.  There is a version that corrects this issue.

New Contributor

@FortiNole is right on the money. I had to reach out to the TAC, they emailed me a "Special Build" that fixed the SAML authentication problems for us. I uploaded the special build to our EMS server and deployed to my clients that way.

New Contributor

I'm a bit confused. The original post mentions upgrading to version 7.4 not to version 7.2.4. We too experience the 'stuck on connecting' with FortiClient version on some of our laptops.


Is a special build you mention available for 7.4.0 or is the special build only for 7.2.4?


We also ran into this issue. Unfortunately, the only fix was reverting back to 7.0.3 as any of the 7.2 versions were causing the same issue.

New Contributor III

It is 7.4 not 7.2.4 - I'm using the latest build on the site. 7.2.4 didn't work either honestly.

It seems like every single time they update this thing it breaks and we wait months for them to fix it, only for it break on the next version


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