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Cem_KIZIL
New Contributor

FSAE collectoragent.exe DCOM errors Event ID 10028

Hello,

 

We installed FSSO Agent 6.0.4 on Windows Server 2016 Active Directory DC and we are using Fortigate 300D 6.0.4 Firmware. 

 

We have 2 issue first one

 

1. My some VLAN have problem about fsso. They cant access internet via their AD User. When i check the logs they are going the internet with IP Address. But some VLAN working excellent.

 

2. On my AD DC i see a lot of really very much error 

"DCOM was unable to communicate with the computer X.X.X.X using any of the configured protocols; requested by PID     1be4 (C:\Program Files (x86)\Fortinet\FSAE\collectoragent.exe)."

 

Do you have any idea?

 

Thank you guys.

2 REPLIES 2
xsilver_FTNT
Staff
Staff

1. for those non-working VLAN there might be simple IP based no-identity policy allowing traffic.

2. workstation check is probably enabled on Collector Agent and that collector is unable to connect to workstations through use of  tcp.445 .. tcp.135 + tcp.139 + udp.137 (as fallback ports/methods).

Tomas Stribrny - NASDAQ:FTNT - Fortinet stuff - TAC L3 Escalations engineer

Cem_KIZIL

1. I tried source "all" in this policy.

2. I checked client to dc - dc to client tcp 445 + tcp 135 + tcp 139 + udp 137 They can access these ports.