Created on 06-19-2006 04:38 AM
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After each restart of the firewall the updates are gone & Web Filtering, antispam shows Not Licensed. also all AV, IPS update lights are flashing red.I see similar behaviour. While my updates are certainly not gone, the services show not licensed and the update lights are flashing red. This is because the box has not yet tried to communicate with the FortiGuard Service so it doesn' t know if it can yet. The ' not licensed' issue is because the licensing information is held on the server, not the FortiGate. It has to contact the server to find out whether it' s licensed or not. After a minute and a screen refresh, it' ll be just fine.
Created on 06-20-2006 11:10 PM
Created on 06-21-2006 12:18 AM
we could not ping from outside to the firewall wan1 interface. Ping from inside to out was working fine all along. funny thing was whenever we clicked on the status link on the web manager gui we got a few replies to ping from outside. Now why is that?Pings are not browser cache related. If the thing happens again will certainly try from the comand line.
Created on 06-21-2006 02:12 AM
We have ticked the Ping option on all interfaces. Inspite of that we could not ping from outside to the firewall wan1 interface.Also as the status page is set to auto refresh every 30 seconds there is no doubt about it. (I had the same doubt & I made sure by pressiung refresh several times.)
Created on 06-21-2006 02:40 AM
Is it a cluster ?No.
Are the firewalls behind another firewall or router ?No firewall but a router. No issues with router bvlocking the ping or anything else becouse if we remove the link from FG-100A & put it direct to a pc we can ping & browse very well.
Presume the external interface has ' public' ip addresses on it ?Yes of course. Also the problem vanished overnight on its own. We have long power cuts every day. So we shut down the unit from the web gui prior to our ups running out & restart it after power comes back. These problems happen every time after restart. All the updates show red, no pings ( or pings only when we hit the status link in web manager), updates take hours to happen or do not happen at all, web surfing through the firewall comes to a crawl. If we put the ISP link in a pc directly we can verify that the link is up & running properly. So it must be an issue with the FG-100A unit itself.
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