Description This article describes how to fix dependency errors for
MySQL connector in FortiSOAR. Scope FortiSOAR. Solution Sometimes
installing the MySql connector does not install its dependencies and
starts showing an error 'No module Mysql'. Chec...
Description This article describes how to fix the issue with the
connector which fails with an error 'Parser_header'. Scope FortiSOAR.
Solution Install the connector on the Agent node and configure it,
sometimes the health check might fail with the b...
Description This article describes how to fix the issues that occur
while uploading or importing the connectors in FortiSOAR. Scope
FortiSOAR. Solution Import the connector using FortiSOAR GUI ->
Connector -> Upload Connector. It fails with an error ...
Description This article describes how to fix an issue with
CylancePROTECT connector dependencies that failed to install during the
initial installation of the connector. Scope FortiSOAR v7.6.0. Solution
Sometimes, the dependencies do not get install...
Description This article describes how to fix an issue with queue and
shift management when they fail to trigger. Scope FortiSOAR 7.5 or later
Solution If the queue does not trigger automatically even if the
condition is satisfied check the following...
@ranjeet Could you please try running the below command and check the
status of the connector sudo -u fsr-integrations
/opt/cyops-integrations/.env/bin/pip3 install pyJWT
Hello @ranjeet Could you please try reinstalling the connector once? If
still the same error, check the below logs:
/var/log/cyops/install/connectors.log/var/log/cyops/cyops-integrations/connectors.log
Please do share the exact version of FortiSOAR a...
Hello @beingarif It is not advisable to clone a VM instead, you should
deploy a new one. Alternatively, if the host settings permit, you can
disable the option to keep the "uuid same" during the cloning process.