Troubleshooting Tip: Internal server error due to ...

jankit6 · 09-29-2025

Description This article describes how to fix an issue that occurs after the API endpoints change at the CrowdStrike end. Scope FortiSOAR, CrowdStrike Falcon Connector. Solution The following API Endpoints are going to be deprecated by CrowdStrike, w...

jankit6 · 04-18-2025

Description This article describes how to fix the package version conflict issue that occurs during the FortiSOAR upgrade. Scope FortiSOAR v7.3 deployed on an Azure host system. Solution FortiSOAR upgrade from v7.3.0 to v7.4 fails with below error du...

jankit6 · 03-14-2025

Description This article describes how to fix an issue where the Python library failed to install during FortiSOAR's initial configuration Scope FortiSOAR. Solution After installing FortiSOAR, the initial config wizard launches to configure it once t...

jankit6 · 03-14-2025

Description This article describes how to fix the issue that occurs during content export while using the Export Wizard option. Scope FortiSOAR. Solution While exporting the contents like connectors, playbook, and other modules, it fails with the bel...

jankit6 · 03-14-2025

Description This article describes how to resolve an issue that occurs after upgrading the FortiGate connector to version 5.4.0. Scope FortiSOAR and FortiGate Connector version 5.4.0 Solution Issue 1: After upgrading the FortiGate connector to the 5....

jankit6 · 09-22-2025

Hello @adem_netsys As discussed, the issue was resolved after updating the playbook IRI value in the global variable "IP_Enrichment_IRI," which determines the playbooks that need to be executed to enrich the IP address.

jankit6 · 06-26-2025

Hello @ranjeet, the output is displayed in the UTC timezone. FortiSOAR takes input based on the local system's timezone with 12 AM time, but the output is displayed in UTC (-5:30H), hence it shows a different date.

jankit6 · 05-29-2025

Hello @khilfi Kindly refer to the section "Data Ingestion Support" in the document below: https://docs.fortinet.com/document/fortisoar/5.4.1/fortinet-fortisiem/1059/fortinet-fortisiem-v5-4-1#dataIngestionYou can map the fields extracted from the sour...

jankit6 · 04-16-2025

You can review the execution history for the alert to identify the reason for the playbook failure, which should help pinpoint the root cause.If the playbook has failed, you can also try retriggering it.

jankit6 · 04-16-2025

Hello @Osama-Ahmed The indicator extraction for the alert seems stuck or is still in progress. You can check the Extration playbook status by opening an alert and selecting the playbook execution history for the respective alert. Regarding the second...

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Troubleshooting Tip: How to resolve FortiSOAR connector action or data ingestion playbook issues after CrowdStrike API endpoint deprecation

Troubleshooting Tip: How to fix package version conflict issue occurs during FortiSOAR upgrade from v7.3.0 to v7.4.0

Troubleshooting Tip: Installation of Python libraries failed during Initial VM configuation

Troubleshooting Tip: Steps to identity and fix the issue occurs during content Export using Export wizard

Troubleshooting Tip: Health check and Block IP action fail after upgrading FortiGate connector to 5.4.0 version

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Re: Alert Data

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