Fortinet Community

jankit6 · 10-20-2023

Description This article describes how to troubleshoot and resolve the 'Create/update Alert record failure issue'. Scope FortiSOAR. Solution When creating or updating a new Alert record either manually or through a playbook, it may fail with an 'Inte...

jankit6 · 09-24-2023

Description This article helps to fix the sample playbook issue that does not come with a connector installation Scope FortiSOAR. Solution While configuring data ingestion using the connector, it does not show the sample playbook and fails with the b...

jankit6 · 08-20-2023

Description This article explains the working of the Threat Intelligence enrichment playbook - Get File Reputation. Scope FortiSOAR version 7.4.1 or prior. Solution The Enrichment Playbooks are part of the sample playbooks installed with each Threat ...

jankit6 · 08-18-2023

Description This article helps to identify and fix the issue that occurs with the FortiGuard Threat intelligence connector. Scope FortiGuard Threat intelligence connector - All versions of FortiSOAR prior to 7.4.1. Solution Ingestion fails with the t...

jankit6 · 03-21-2023

Description This article explains how to fix an issue where the exchange connector health check does not show correctly or shows as 'disconnected' after upgrading the exchange connector to version 4.1. Scope Exchange connector version 4.1.0: On-Premi...

jankit6 · 10-20-2023

Hello @ranjeet Please refer to the below KB, might help in your case as well. https://community.fortinet.com/t5/FortiSOAR-Knowledge-Base/Troubleshooting-Tip-Unable-to-create-Alert-records-fails-with/ta-p/279408

jankit6 · 10-08-2023

Hello @khanchand Thank you for reaching out. You can use the same URL as shared in the connector guide. This is a complete URL that needs to be submitted in the browser after replacing the tenant and client ID. It will return a different URL, use the...

jankit6 · 09-24-2023

Hello Awni, Kindly refer to the section "Installing or importing and configuring a connector in FortiSOAR" in the below guide. https://docs.fortinet.com/document/fortisoar/7.4.1/connectors-guide/929681/introduction-to-connectors Regards, Ankit Jain

jankit6 · 12-06-2022

Hello, Could you please test the connectivity via the curl command, does it shows connected #curl -v https://productapi.fortinet.com If not then please verify this is allowed in the firewall & Proxy.

Fortinet Community

User Statistics

User Activity

Troubleshooting Tip: Unable to create or update Alert records, fails with Internal server error

Troubleshooting Tip: Connector does not install Sample playbooks

Technical Tip: Threat Intelligence Enrichment playbook - Get File Reputation

Troubleshooting Tip: FortiGuard Threat intelligence connector ingestion fails

Troubleshooting Tip: Exchange connector health check does not show correctly after upgrading the connector (On-Premise)

Re: Update Record step is failling with Internal Server Error

Re: Authorization code for office365

Re: Upload custom connector to content hub

Re: Connector Fortinet FortiGuard Threat Intelligence can't connect

Re: Update Record step is failling with Internal S...

Troubleshooting Tip: Unable to create or update Al...

Troubleshooting Tip: Connector does not install Sa...

Re: Authorization code for office365

Technical Tip: Threat Intelligence Enrichment play...

Re: Update Record step is failling with Internal S...

Re: Authorization code for office365

Re: Connector Fortinet FortiGuard Threat Intellige...

FortiSOAR

KCS