Troubleshooting Tip: Internal server error due to ...

jankit6 · 10-30-2025

Description This article describes how to fix the issue with data export, which gets stuck in the In-progress state. Scope FortiSOAR. Solution When the user attempts to export data such as playbooks, collections, connectors, or widgets using the Expo...

jankit6 · 10-30-2025

Description This article helps fix an issue with the utility connector action 'Create an attachment from file'. Scope FortiSOAR v7.6.4. Solution After upgrading FortiSOAR to the 7.6.4 version, if the utility connector action 'Create an attachment fro...

jankit6 · 09-29-2025

Description This article describes how to fix an issue that occurs after the API endpoints change at the CrowdStrike end. Scope FortiSOAR, CrowdStrike Falcon Connector. Solution The following API Endpoints are going to be deprecated by CrowdStrike, w...

jankit6 · 04-18-2025

Description This article describes how to fix the package version conflict issue that occurs during the FortiSOAR upgrade. Scope FortiSOAR v7.3 deployed on an Azure host system. Solution FortiSOAR upgrade from v7.3.0 to v7.4 fails with below error du...

jankit6 · 03-14-2025

Description This article describes how to fix an issue where the Python library failed to install during FortiSOAR's initial configuration Scope FortiSOAR. Solution After installing FortiSOAR, the initial config wizard launches to configure it once t...

jankit6 · 10-31-2025

The summary displays the dependent solution packs that this connector relies on. Installing this connector will not automatically install the listed solution packs. Thanks Ankit Jain

jankit6 · 10-31-2025

Hello @sioannou Could you please provide a brief description of the issue along with the relevant screenshots? Typically, solution packs depend on connectors, not the other way around. Thanks Ankit Jain

jankit6 · 10-20-2025

Hello @gurveersingh Thank you for reaching out. I request you to contact your Fortinet Sales or Account Manager, who can raise an NFR (New Feature Request) with the FortiSOAR development team to have this considered for an update. Please feel free to...

jankit6 · 10-15-2025

Hello @yashbhagwanani Hope you are doing well. Please contact your Fortinet Sales or Account Manager to request an NFR for this. They can then escalate it directly to the Product Management team for prioritization. Thanks

jankit6 · 09-22-2025

Hello @adem_netsys As discussed, the issue was resolved after updating the playbook IRI value in the global variable "IP_Enrichment_IRI," which determines the playbooks that need to be executed to enrich the IP address.

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Technical Tip: How to resolve data export issue in FortiSOAR

Troubleshooting Tip: How to fix utilities connector action 'Create an attachment from file'

Troubleshooting Tip: How to resolve FortiSOAR connector action or data ingestion playbook issues after CrowdStrike API endpoint deprecation

Troubleshooting Tip: How to fix package version conflict issue occurs during FortiSOAR upgrade from v7.3.0 to v7.4.0

Troubleshooting Tip: Installation of Python libraries failed during Initial VM configuation

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