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jankit6 · 03-21-2023

Description This article explains how to fix an issue where the exchange connector health check does not show correctly or shows as 'disconnected' after upgrading the exchange connector to version 4.1. Scope Exchange connector version 4.1.0: On-Premi...

jankit6 · 03-16-2023

Description This article explains how to troubleshoot the connector configuration issues in FortiSOAR. Scope All supported versions of FortiSOAR. Solution After installing the FortiSOAR connector, configure the required details and save the settings....

jankit6 · 03-02-2023

Description This article helps to troubleshoot the license-related issues in FortiSOAR. Scope All supported versions of FortiSOAR. Solution The most common error with licensing is 'FSR-Auth-003: License Entitlement Sync failed. Ensure that https://gl...

jankit6 · 03-02-2023

Description This article offers instructions to investigate playbook failures in FortiSOAR. Scope All supported versions of FortiSOAR. Solution When any playbook fails or does not complete successfully, check the following information to determine th...

jankit6 · 03-02-2023

Description This article explains ways to investigate system performance issues or slowness in the FortiSOAR application. Scope All supported versions of FortiSOAR. Solution When the application responds slowly, collect the following details to bette...

jankit6 · 12-06-2022

Hello, Could you please test the connectivity via the curl command, does it shows connected #curl -v https://productapi.fortinet.com If not then please verify this is allowed in the firewall & Proxy.

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Troubleshooting Tip: Exchange connector health check does not show correctly after upgrading the connector (On-Premise)

Troubleshooting Tip: Troubleshoot connector configuration issues in FortiSOAR

Troubleshooting Tip: Troubleshoot licensing issue in FortiSOAR

Troubleshooting Tip: Troubleshoot a failed playbook issue in FortiSOAR

Troubleshooting Tip: Troubleshoot system performance issues in FortiSOAR

Re: Connector Fortinet FortiGuard Threat Intelligence can't connect

Re: Connector Fortinet FortiGuard Threat Intellige...

Troubleshooting Tip: Fixing the FortiSOAR license ...

Re: Connector Fortinet FortiGuard Threat Intellige...

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