Troubleshooting Tip: Internal server error due to ...

jankit6 · 12-06-2024

Description This article describes how to fix dependency errors for MySQL connector in FortiSOAR. Scope FortiSOAR. Solution Sometimes installing the MySql connector does not install its dependencies and starts showing an error 'No module Mysql'. Chec...

jankit6 · 12-02-2024

Description This article describes how to fix the issue with the connector which fails with an error 'Parser_header'. Scope FortiSOAR. Solution Install the connector on the Agent node and configure it, sometimes the health check might fail with the b...

jankit6 · 11-29-2024

Description This article describes how to fix the issues that occur while uploading or importing the connectors in FortiSOAR. Scope FortiSOAR. Solution Import the connector using FortiSOAR GUI -> Connector -> Upload Connector. It fails with an error ...

jankit6 · 10-24-2024

Description This article describes how to fix an issue with CylancePROTECT connector dependencies that failed to install during the initial installation of the connector. Scope FortiSOAR v7.6.0. Solution Sometimes, the dependencies do not get install...

jankit6 · 09-23-2024

Description This article describes how to fix an issue with queue and shift management when they fail to trigger. Scope FortiSOAR 7.5 or later Solution If the queue does not trigger automatically even if the condition is satisfied check the following...

jankit6 · 11-28-2024

Hello @ranjeet On the Alert page, click the hamburger icon and select "Reset the column to Default", this should fix the issue.

jankit6 · 10-23-2024

@ranjeet Could you please try running the below command and check the status of the connector sudo -u fsr-integrations /opt/cyops-integrations/.env/bin/pip3 install pyJWT

jankit6 · 10-23-2024

@ranjeet It seems the required package version for jwt is not present in the repositories. Please allow me some time to check.

jankit6 · 10-23-2024

Hello @ranjeet Could you please try reinstalling the connector once? If still the same error, check the below logs: /var/log/cyops/install/connectors.log/var/log/cyops/cyops-integrations/connectors.log Please do share the exact version of FortiSOAR a...

jankit6 · 09-30-2024

Hello @beingarif It is not advisable to clone a VM instead, you should deploy a new one. Alternatively, if the host settings permit, you can disable the option to keep the "uuid same" during the cloning process.

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Troubleshooting Tip: How to fix No module name found error for MySql connector

Troubleshooting Tip: How to Fix parser_header error for connectors

Troubleshooting Tip: Troubleshoot an issue while importing the connector in FortiSOAR

Troubleshooting Tip: CylancePROTECT connector dependencies failed to install

Troubleshooting Tip: Troubleshoot an issue with queue management

Re: Issue with Unexpected Field Names in Alert Module

Re: Issue with Installing CylancePROTECT Connector Dependencies

Re: Issue with Installing CylancePROTECT Connector Dependencies

Re: Issue with Installing CylancePROTECT Connector Dependencies

Re: FortiSOAR- UUID is same for both primary and secondary Server.

Troubleshooting Tip: Internal server error due to ...

Troubleshooting Tip: Proxy Connectivity Issues in...

Troubleshooting Tip: Approval step shows Deprecate...

Troubleshooting Tip: Troubleshoot the issue with S...

Troubleshooting Tip: How to fix HMAC Authenticatio...

Re: Issue with Installing CylancePROTECT Connector...

Re: Update Record step is failling with Internal S...

Re: Authorization code for office365

Re: Connector Fortinet FortiGuard Threat Intellige...

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