Resolution provided - 1. Check the teams that were added in queue
settings on edit queue - user assignment page - update record ownership.
2. Add these teams to the appliance 'Playbook'. Application Settings -
Appliance - Playbook - Check Teams Secti...
tbh, as this is working as expected on my set up with the same settings
, i could not figure out what exactly is wrong with your system, can you
try few more things (just for testing , later you can revert the
settings) 1. Delete the queue and create...
this looks correct and working as expected on my set upwhen you say
record is not removed from queue what does it mean, is the record still
present in the queue. You can check it it two ways 1. There is a queue
column on alert grid/table view on aler...
can you please check if automatic exit criteria is set correctly for the
alerts. Queue settings button is present on right side of the Queue and
shift page.1. Queue Exit Criteria checkbox is enabled 2. Select record
fields to monitor for updates to m...