Troubleshooting Tip: Internal server error due to SSL cert expiry for multiple components in FortiSOAR

[jankit6]

Description	This article describes how to fix internal server errors in FortiSOAR that occur due to SSL cert expiry.
Scope	FrotiSOAR.
Solution	Users may experience internal server errors while accessing the FortiSOAR Application at multiple places when trying to access playbooks, connectors, records, etc., which can happen if the Internal SSL cert has expired. Verify the cert expiry date: openssl x509 -in /etc/pki/ca-trust/source/anchors/cs.loc.root.crt -text -noout | grep "Not After" If the output from the command above shows that the default root cert has expired, renew it with the following command: For FortiSOAR v7.2.0 and above: sudo csadm certs --generate <hostname>  <----- Replace <hostname> with the actual VM's hostname. For versions older than v7.2.0: curl -s https://repo.fortisoar.fortinet.com/downloads/scripts/generate-root-certificate.sh | bash /dev/stdin Ensure the instance can connect to the FortiSOAR repository: https://repo.fortisoar.fortinet.com. If the issue persists, reach out to the Fortinet TAC team.