FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
Article Id 306981
Description This article describes how to fix internal server errors in FortiSOAR that occur due to SSL cert expiry.
Scope FrotiSOAR 7.2.0 and above.

Users may experience internal server errors while accessing the FortiSOAR Application at multiple places when trying to access playbooks, connectors, records, etc. which can happen If the Internal SSL cert is expired.




  1. Verify the cert expiry date:

openssl x509 -in /etc/pki/ca-trust/source/anchors/cs.loc.root.crt -text -noout | grep "Not After"


  1. If the above shows that the cert is expired, then renew it using the below command:

    csadm certs --generate <hostname> (replace <hostname> with your actual VM's hostname)