Troubleshooting Tip: Troubleshoot an issue while importing the connector in FortiSOAR

[jankit6]

Description	This article describes how to fix the issues that occur while uploading or importing the connectors in FortiSOAR.
Scope	FortiSOAR.
Solution	Import the connector using FortiSOAR GUI -> Connector -> Upload Connector. It fails with an error 'Connector with the same name already active' even if the 'Delete existing' option is enabled, such as in the following screenshot, follow the steps below. Review the connector logs: /var/log/cyops/cyops-integrations/connectors.log  ERROR connectors views dispatch(): Error occurred while installing connector [Errno 13] Permission denied: '/tmp/connectors/conn_forgejo.tgz' Traceback (most recent call last): File "integrations/connectors/views.py", line 402, in connectors.views.ConnectorImport.post PermissionError: [Errno 13] Permission denied: '/tmp/connectors/conn_forgejo.tgz' If it fails with the above error: Update the permission of the 'tmp' folder as below and try again: chown fsr-integrations:nginx /opt/cyops/configs/integrations/connectors/temp