Troubleshooting Tip: How to resolve exchange conne...

jhimanshu · 09-03-2025

Description This article describes how to configure proxy settings on a FortiSOAR machine to allow traffic through the proxy server. Scope FortiSOAR. Solution To configure the proxy, use the csadm commands.For configuring the HTTPS proxy, run the fol...

jhimanshu · 06-25-2025

Description This article describes how to reduce disk space consumption by the /var/log partition. Scope FortiSOAR. Solution The FortiSOAR instance may encounter issues due to an increase in the disk space consumption of the /var/log partition of For...

jhimanshu · 06-13-2025

Description This article describes how to troubleshoot Playbook failure for the error 'Internal Server Error'. Scope FortiSOAR. Solution Check if the Prod Log shows the error 'SQLSTATE[22P02]: Invalid text representation: 7 ERROR: invalid input synta...

jhimanshu · 04-11-2025

Description This article describes how the users can get the input form for every manual input, irrespective if the manual input step is present in nested reference playbooks. Scope FortiSOAR. Solution Sometimes, the users are unable to view the Manu...

jhimanshu · 02-28-2025

Description This article provides a solution to handle failure of the Audit Log Cleanup playbook with the following error: 403 Client Error: Forbidden for url: https://localhost/api/gateway/audit/activities/delete Scope FortiSOAR. Solution Once the A...

jhimanshu · 05-14-2024

Hello Muhammed,Thank you for reaching out.It seems the SMTP server you are trying to integrate does not support user authentication.Can you please remove the user credentials from the connector configuration once and verify the SMTP connector health?...

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Technical Tip: How to set proxy from the FortiSOAR CLI

Troubleshooting Tip: /var/log consuming high disk space

Troubleshooting Tip: Playbook Step fails with Internal Server Error

Technical Tip: Manual input pop-up is not displayed for users if configured in reference/sub/child playbooks

Troubleshooting Tip: How to fix Audit Log Cleanup playbook failure

Re: SMTP

Troubleshooting Tip: How to resolve exchange conne...

Technical Tip: Steps to configure the NTP Server

Technical Tip: How to print the present and previo...

Technical Tip: The Graph on FortiSOAR dashboard sh...

Technical Tip: How to set proxy from the FortiSOAR...

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