Troubleshooting Tip: How to resolve exchange conne...

jhimanshu · 06-13-2025

Description This article describes how to troubleshoot Playbook failure for the error 'Internal Server Error'. Scope FortiSOAR. Solution Check if the Prod Log shows the error 'SQLSTATE[22P02]: Invalid text representation: 7 ERROR: invalid input synta...

jhimanshu · 04-11-2025

Description This article describes how the users can get the input form for every manual input, irrespective if the manual input step is present in nested reference playbooks. Scope FortiSOAR. Solution Sometimes, the users are unable to view the Manu...

jhimanshu · 02-28-2025

Description This article provides a solution to handle failure of the Audit Log Cleanup playbook with the following error: 403 Client Error: Forbidden for url: https://localhost/api/gateway/audit/activities/delete Scope FortiSOAR. Solution Once the A...

jhimanshu · 12-24-2024

Description This article describes how to find and enable the required columns on FortiSOAR GUI. Scope FortiSOAR. Solution If certain columns are not visible in the menu to enable them for the Grid View, users can resolve this by selecting the 'Reset...

jhimanshu · 04-04-2024

Description This article describes how to resolve the error 'Not allowed to access a Non-IPM folder'. Scope FortiSOAR and Exchange Integration. Solution Users may encounter a 'Not allowed to access Non-IPM folder for the exchange connector action 'Ge...

jhimanshu · 05-14-2024

Hello Muhammed,Thank you for reaching out.It seems the SMTP server you are trying to integrate does not support user authentication.Can you please remove the user credentials from the connector configuration once and verify the SMTP connector health?...

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Troubleshooting Tip: Playbook Step fails with Internal Server Error

Technical Tip: Manual input pop-up is not displayed for users if configured in reference/sub/child playbooks

Troubleshooting Tip: How to fix Audit Log Cleanup playbook failure

Troubleshooting Tip: To locate and enable columns for Grid View in FortiSOAR