Issue with Installing CylancePROTECT Connector Dependencies

[ranjeet]

Hi Community,

I’m currently trying to install the CylancePROTECT Connector. While the connector installed successfully, I’m encountering issues with the connector dependencies, which are not installing properly. I’ve attached an image of the error message for reference.

Could anyone provide guidance or solutions to resolve this issue? Any help would be greatly appreciated!

Thank you!

[jankit6]

Hello @ranjeet 

Could you please try reinstalling the connector once?

If still the same error, check the below logs:

/var/log/cyops/install/connectors.log
/var/log/cyops/cyops-integrations/connectors.log

Please do share the exact version of FortiSOAR as well.

[ranjeet]

Hi @jankit6 ,

I tried to reinstall but it showing same error and We are using FortiSOARTM 7.6.0-5012 vesrion.
Please find the attached logs.

[jankit6]

@ranjeet  It seems the required package version for jwt is not present in the repositories.

Please allow me some time to check.

[ranjeet]

Thanks for the update!  Please take your time.

[jankit6 · Accepted solution]

@ranjeet   Could you please try running the below command and check the status of the connector

sudo -u fsr-integrations /opt/cyops-integrations/.env/bin/pip3 install pyJWT

[ranjeet]

Hi @jankit6 ,

I ran the above command on our setup using the CLI, and the connector installed successfully with its dependencies.
all thanks to your suggestion! I really appreciate your help.

Thank you so much!