Technical Tip: FortiMail Cloud active mailbox exce...

alya · 08-17-2025

Description This article describes how to fix the 'LDAP search failed' error received when accessing Contacts in FortiFone. Scope FortiVoice v7.2.2. Solution The issue is related to a process on the FortiVoice. perform the following steps to obtain a...

alya · 08-17-2025

Description This article describes how to get the FortiSandbox Mail queue via API call. Scope FortiMail. Solution Below is the command format in Linux: curl -k -v -b cookie.txt -G -H "Content-Type: application/json" --data-urlencode "reqAction=1" --d...

alya · 07-16-2025

Description This article describes how to log in multiple SSO users without configuring each administrator account in FortiMail. Scope FortiMail v7.4.x and above. Solution In this procedure, the SSO profile is already configured: Configuring Azure AD...

alya · 07-16-2025

Description This article describes how to find and download the job report that matches the email session ID from FortiMail Scope FortiSandbox. Solution Log from FortiMail In the FortiSandbox, navigate to Scan Job -> URL Job. In the search filter, fi...

alya · 06-02-2025

Description This article describes how to fix 'Error: 554 5.7.1 Access denied Message rejected by FortiMail' when trying to send outbound email from Microsoft. Scope FortiMail and FortiMail Cloud. Solution '554 5.7.1 Access denied' means there is no ...

alya · 12-11-2024

Hi Sam, You can do it with FML with MSSP license. useful KB: https://community.fortinet.com/t5/FortiMail/Technical-Tip-How-to-redirect-specific-email-ID-to-separate-mail/ta-p/362559

alya · 09-24-2024

Hi hwhunsr, Can you help to elaborate further what do you mean by reindex? What are you seeing in the email archive? Do you mean you can only see 1.5 years backwards but no new archive email?

alya · 09-24-2024

Hi Andresruiz, Unfortunately, the log search task enhancement starts in FML v7.0.0 which is not compatible for FML model 1000D The release notes here: https://docs.fortinet.com/document/fortimail/7.0.0/release-notes/945544/whats-new

alya · 07-14-2024

HI Thumbb, You can add the user in your safelist to bypass antispam check continue to scan content and antivirus in FortiMail

alya · 06-25-2024

Hi Thumbb, You can create a separate recipient policy for this specific email domain with only dictionary enable in antispam profile.

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Troubleshooting Tip: How to fix the 'LDAP search failed' error received when accessing Contacts in extension

Technical Tip: How to Get FortiSandbox Mail queue via API call

Technical Tip: how to login multiple sso users without configuring each administrator account in FortiMail

Technical Tip: how to find and download the job report that matching the email session ID from FortiMail

Troubleshooting Tip:' Unable to send outbound email from Microsoft with 'Error: 554 5.7.1 Access denied Message rejected by FortiMail'

Re: FortiMail for Dual Mail Server Routing

Re: Fortimail move archive to different ftp server and reindex

Re: Fortimail 1000D 6.4.7 version Advanced Search option

Re: FortiMail - Bypass AntiSpam when email content match a dictionary

Re: FortiMail - Bypass AntiSpam when email content match a dictionary

Technical Tip: FortiMail Cloud active mailbox exce...

Re: FortiMail for Dual Mail Server Routing

Troubleshooting Tip: No details log in FortiMail C...

Troubleshooting Tip: How to block email based on C...

Technical Tip: Detect emails with an empty subject

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