Troubleshooting Tip: Install error failed due to P...

smkml · 06-06-2025

Description This article describes how to troubleshoot issues on the FortiManager Device Manager for the Traffic Shaping (Interface-based) widget shows no data. Scope FortiManager, FortiGate. Solution Configure Traffic Shaping on the interface leve...

smkml · 06-04-2025

Description This article describes how to troubleshoot an issue where the insert rate of FortiAnalyzer is not running, even after rebuilding the database. Scope FortiAnalyzer. Solution Usually, this issue happens after a FortiAnalyzer upgrade, and re...

smkml · 05-29-2025

Description This article describes how to troubleshoot issues where the Chart Builder does not save, and throws a 'Cannot read properties of undefined (reading 'sql')' error. Scope FortiAnalyzer. Solution To identify the cause of the error, enable ...

smkml · 05-20-2025

Description This article describes how to troubleshoot when DNS cannot be resolved from FortiManager/FortiAnalyzer. When pinging to a fully FQDN or a domain, it will throw a 'bad address' error. Scope FortiManager, FortiAnalyzer. Solution Isolate the...

smkml · 05-13-2025

Description This article describes why some output in the report will show the same amount of value for each type and the reason behind it. Scope FortiAnalyzer Solution To understand why the value is showing equal for each type, check on specific c...

smkml · 06-05-2025

Hi @datakom , Can you share some screenshot regarding this and you may enable debug as per below and share as well the output: diag debug application securityconsole 255 diag debug enable (run the install again)

smkml · 12-15-2024

Hi @DT3 , In FortiManager, follow this path to configure Device Manager > Device & Groups > Managed FortiGate > Select FortiGate > System > Administrators > Select User > Security > FortiToken

smkml · 09-24-2024

Hi @uearn , You may try to use "Throughput Utilization Billing Report" which can select each of your interface and you need to enable some settings as per document below: https://docs.fortinet.com/document/fortianalyzer/6.4.0/new-features/367769/thro...

smkml · 09-20-2024

Hi Sadi, Kindly check on the KB below to see it able to solve your issue?https://community.fortinet.com/t5/FortiClient/Troubleshooting-Tip-EMS-Cloud-portal-error-Local-signin-is-not/ta-p/328336

smkml · 09-20-2024

Hello @NoneEng , Kindly share the debug output for below command: diag debug enablediag debug app siemdbd 7

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Troubleshooting Tip: Traffic Shaping (Interface-based) shows no data

Troubleshooting Tip: Insert Rate not running and return 0 value

Troubleshooting Tip: Unable to save Chart Builder

Troubleshooting Tip: Unable to resolve DNS issues

Technical Tip: Output in '360 Security Report' shows similar count value

Re: Installation to real device failed

Re: FortiManager - VPN Token Access

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Re: Error

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Troubleshooting Tip: Install error failed due to P...

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Troubleshooting Tip: Import policy package failed ...

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