Troubleshooting Tip: Install error failed due to P...

smkml · 01-07-2026

Description This article describes how to view each FortiGate interface that shows as down in the default 360 Protection Report. By default, the template report only shows the quantity interface that is 'down' under Interface Performance -> Interface...

smkml · 01-07-2026

Description This article describes how to generate Diagnostic Logs using CLI/SSH if collecting them from the GUI failed in FortiAnalyzer BigData. To generate from the GUI, access to FortiAnalyzer BigData/Security Event Manager (SEM) -> Cluster Manage...

smkml · 12-30-2025

Description This article describes how to troubleshoot the copy error shown below when installing a policy package. Scope FortiManager, FortiGate. Solution Perform debugging to understand which part of configuration causes the error: diagnose debug...

smkml · 12-22-2025

Description This article describes how to troubleshoot when the Payment Card Industry Data Security Standard (PCI DSS) compliance report does not show the latest version. As of today, the latest version is v4.0.1. Scope FortiAnalyzer. Solution FortiA...

smkml · 12-16-2025

Description This article describes how to troubleshoot when it is not possible to select Setup Firmware Upgrade in FortiManager under Device Manager. The selection is under Device Manager -> Device & Groups -> Select FortiGate device -> Right Click -...

smkml · 07-21-2025

Hi @CL1 , There is a probability that your next MTA have an issue with SSL certificate, which you may want to consider to check on that.https://community.fortinet.com/t5/FortiMail/Troubleshooting-Tip-Error-message-454-4-7-0-TLS-handshake-failed/ta-p/...

smkml · 07-16-2025

Hi @kleberre , Kindly check if you have any assigned template to the device which related to the configuration, or else you may tried to perform Retrieve, and check it it still try to install unwanted changes. The second issue, you may check on the g...

smkml · 07-16-2025

Hi @jitendra2 , You may refer below KB for the request, which may be helpful in your case.https://community.fortinet.com/t5/FortiManager/Technical-Tip-Build-Dialup-IPsec-tunnel-using-VPN-Manager-on/ta-p/392224https://community.fortinet.com/t5/FortiMa...

smkml · 07-16-2025

Hi @albaker , This issue has been fixed in FMG v7.4.7, you may upgrade to improve the behavior. Or upgrade not an option at this moment, you may perform a workaround by creating a CLI template related to the configuration and assigned to the device.

smkml · 07-16-2025

Hi @ryld , Are you using IPsec VPN to connect? If yes, can you try to check the configuration parts, especially on phase1 interface "eap enable" .https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-Microsoft-Entra-ID-SAML/ta-p/...

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Technical Tip: How to view which interface shows as down in 360 Protection Report

Technical Tip: Generate diagnostic logs from CLI/SSH for FortiAnalyzer BigData

Troubleshooting Tip: Install policy package throws copy error related to ('system settings', '', id=0, COMMIT FAIL - invalid value)

Troubleshooting Tip: PCI DSS Report does not show the latest version

Troubleshooting Tip: Unable to select Setup Firmware Upgrade for FortiGate

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