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‎08-17-2025
Last activity: Aug 18, 2025 2:10:31 AM
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Technical Tip: Unable to switch secondary user permission role in from super Administrator to others role in FortiClient EMS Cloud

07-22-2025
Description This article describes why it is not possible to switch a secondary user's role from super Administrator to another role in FortiClient EMS Cloud. Scope FortiClient EMS Cloud. Solution In the FortiClient EMS Cloud, the primary user should...

Troubleshooting Tip: Getting an error message 'Error retrieving license information from FortiCare'

07-15-2025
Description This article describes what to check when FortiClient EMS gets the error message 'Error retrieving license information from FortiCare' when attempting to sync the license with the FortiCloud account. Scope FortiClient EMS. Solution If get...

Troubleshooting Tip: Show VPN before logon option not visible on after synchronizing with FortiClient EMS

06-20-2025
Description This article describes what to check when the option 'Show VPN before logon' is not visible on the endpoint after synchronizing with FortiClient EMS. Scope FortiClient v7.4.x. Solution To resolve the issue, check the following items: Ensu...

Troubleshooting Tip: ACME Certificate Renewal Failure with error message 'A.C.M.E. Certificate renew has failed. Client lacks sufficient authorization'

06-20-2025
Description This article describes what to check when the ACME certificate renewal fails with the error message 'A.C.M.E. Certificate renewal has failed. The client lacks sufficient authorization on FortiClient EMS. Scope FortiClient EMS. Solution If...

Troubleshooting Tip: Getting an error message 'Something went wrong while retrieving. Please check your credentials and try again.'

05-14-2025
Description This article describes what to check when EMS gets this error message 'Something went wrong while retrieving. Please check your credentials and try again" when attempting to sync the license with the FortiCloud account. Scope FortiClient ...
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