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‎09-18-2025
Last activity: Sep 19, 2025 5:36:41 AM
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Technical Tip: FortiNDR Sample List under Malware Big Picture showing dates in future

09-02-2025
Description This article describes how to troubleshoot the FortiNDR Sample List under Malware Big Picture, showing dates in the future. Scope FortiNDR. Solution Explanation: Malware Big picture log displays data based on 'sample capture date', hence ...

Technical Tip: Where to download the Tracer Package from FortiSandbox

09-02-2025
Description This article describes where to download the Tracer Package from FortiSandbox. Scope FortiSandbox Solution Navigate to the dedicated job under Scan Job -> File Job Search -> Select particular job. Select View Job Detail. Navigate to the D...

Technical Tip: Quarantine email being release as an attachment rather than an original email from the sender when using FortiMail 365 Clawback API

08-03-2025
Description This article describes how to avoid quarantine email being released as an attachment rather than an original email from the sender when using FortiMail 365 Clawback API. Scope FortiMail 365 Clawback API. Solution By default, when a quaran...

Technical Tip: FortiSandbox Office license become invalid after firmware upgrade

08-03-2025
Description This article describes how to troubleshoot a FortiSandbox Office license that becomes invalid after a firmware upgrade. Scope FortiSandbox before v5.0.1. Solution FortiSandbox experience Office key becomes invalid after firmware upgrade t...

Technical Tip: Delivery Status went missing in History or Cross-Search log

07-07-2025
Description This article describes why Delivery Status went missing in History or Cross-Search log. Scope FortiMail v7.6.x. Solution Past history of History or Cross-Search log appears to be showing logging without Delivery Status. This is expected b...
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