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‎08-05-2025
Last activity: Aug 5, 2025 10:50:21 AM
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Technical Tip: Quarantine email being release as an attachment rather than an original email from the sender when using FortiMail 365 Clawback API

08-03-2025
Description This article describes how to avoid quarantine email being released as an attachment rather than an original email from the sender when using FortiMail 365 Clawback API. Scope FortiMail 365 Clawback API. Solution By default, when a quaran...

Technical Tip: FortiSandbox Office license become invalid after firmware upgrade

08-03-2025
Description This article describes how to troubleshoot a FortiSandbox Office license that becomes invalid after a firmware upgrade. Scope FortiSandbox before v5.0.1. Solution FortiSandbox experience Office key becomes invalid after firmware upgrade t...

Technical Tip: Delivery Status went missing in History or Cross-Search log

07-07-2025
Description This article describes why Delivery Status went missing in History or Cross-Search log. Scope FortiMail v7.6.x. Solution Past history of History or Cross-Search log appears to be showing logging without Delivery Status. This is expected b...

Technical Tip: FortiSIEM compatibility with Octet Counting in FortiMail Syslog over TCP

06-30-2025
Description This article describes how FortiSIEM could correctly parse syslog messages from FortiMail using TCP. Scope FortiMail v7.6.x. Solution For the syslog, to correctly parse messages from FortiMail between CR LF (Windows), LF(Unix), and CR (Ma...

Troubleshooting Tip: FortiSandbox experienced an Internal Server Error (500 Error)

06-29-2025
Description This article describes how to troubleshoot when FortiSandbox experiences an Internal Server Error (500 Error). Scope FortiSandbox v4.4.7 or below. Solution FortiSanbox has the potential of showing Internal Server Error (500 Error) under S...
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