Help
pchee
Staff
Staff
‎11-19-2025
Last activity: Nov 20, 2025 5:46:48 AM
60 Profile 60% Complete

User Statistics

Most Liked Posts Recent Solutions
No Content Available

User Activity

Troubleshooting Tip: 'Error: ErrorNonExistentMailbox'

11-04-2025
Description This article describes how to troubleshoot 'Error: ErrorNonExistentMailbox'. Scope FortiMail clawback API. Solution During integration with Exchange on-prem Via the clawback API, symptom errors occur as follows:'Error messages "EWS API: g...

Technical Tip: How to extract Job Detail Report for a particular job in FortiSandbox

10-06-2025
Description This article describes how to extract the Job Detail Report for a particular job in FortiSandbox. Scope FortiSandbox. Solution Navigate under Scan Job -> File On-Demand. Select the particular job to extract and select View Details. The sy...

Troubleshooting Tip: FortiRecorder webUI showing 'Sorry, this device does not support video/mp4'

10-06-2025
Description This article describes how to troubleshoot FortiRecorder webUI showing 'Sorry, this device does not support video/mp4'. Scope FortiRecorder. Solution The error is showing: Verify whether the device/laptop that is connecting to FortiRecord...

Technical Tip: FortiNDR Sample List under Malware Big Picture showing dates in future

09-02-2025
Description This article describes how to troubleshoot the FortiNDR Sample List under Malware Big Picture, showing dates in the future. Scope FortiNDR. Solution Explanation: Malware Big picture log displays data based on 'sample capture date', hence ...

Technical Tip: Where to download the Tracer Package from FortiSandbox

09-02-2025
Description This article describes where to download the Tracer Package from FortiSandbox. Scope FortiSandbox Solution Navigate to the dedicated job under Scan Job -> File Job Search -> Select particular job. Select View Job Detail. Navigate to the D...
View more
Kudos given to
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2025 Fortinet, Inc. All Rights Reserved.