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‎01-15-2026
Last activity: Jan 15, 2026 9:55:52 AM
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Technical Tip: Custom VM constantly stuck in status 'Initializing'

01-05-2026
Description This article describes what to check when a Custom VM is constantly stuck in status 'Initializing'. Scope FortiSandbox Custom VM. Solution Symptom to check: Custom VM is constantly stuck in status 'Initializing' when assigning a Clone Num...

Troubleshooting Tip: How to troubleshoot FortiMail SMTP next hop relay error: 125Operation canceled

01-05-2026
Description This article describes how to troubleshoot FortiMail SMTP next hop relay error: 125Operation canceled. Scope FortiMail Gateway. Solution Navigate under Domain & User -> Domain -> Domain. Select the relevant problematic Domain FDQN. Select...

Technical Tip: How to enable administrator email notification while user receive email from specific block domain

12-07-2025
Description This article describes how to enable administrator email notification while users receive email from a specific block domain. Scope FortiMail. Solution Configure a specific block domain by navigating under Security -> Block/Safe List -> S...

Troubleshooting Tip: The NetFlow dashboard is showing empty on NetFlow Status

12-07-2025
Description This article describes how to troubleshoot the NetFlow dashboard that shows empty on NetFlow Status. Scope FortiNDR. Solution FortiNDR Netflow statistic is showing no data on the NetFlow dashboard, despite there being traffic passing thro...

Technical Tip: Indicator of pri=xxxxx in FortiMail logging section

12-03-2025
Description This article describes the indicator of pri=xxxxx in FortiMail logging section. Scope FortiMail. Solution 'pri=xxxxx' indicates the priority within FortiMail. The bigger the value indicates the higher the priority. However, FortiMail will...
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