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‎10-29-2025
Last activity: Oct 30, 2025 1:06:48 AM
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Technical Tip: How to extract Job Detail Report for a particular job in FortiSandbox

10-06-2025
Description This article describes how to extract the Job Detail Report for a particular job in FortiSandbox. Scope FortiSandbox. Solution Navigate under Scan Job -> File On-Demand. Select the particular job to extract and select View Details. The sy...

Troubleshooting Tip: FortiRecorder webUI showing 'Sorry, this device does not support video/mp4'

10-06-2025
Description This article describes how to troubleshoot FortiRecorder webUI showing 'Sorry, this device does not support video/mp4'. Scope FortiRecorder. Solution The error is showing: Verify whether the device/laptop that is connecting to FortiRecord...

Technical Tip: FortiNDR Sample List under Malware Big Picture showing dates in future

09-02-2025
Description This article describes how to troubleshoot the FortiNDR Sample List under Malware Big Picture, showing dates in the future. Scope FortiNDR. Solution Explanation: Malware Big picture log displays data based on 'sample capture date', hence ...

Technical Tip: Where to download the Tracer Package from FortiSandbox

09-02-2025
Description This article describes where to download the Tracer Package from FortiSandbox. Scope FortiSandbox Solution Navigate to the dedicated job under Scan Job -> File Job Search -> Select particular job. Select View Job Detail. Navigate to the D...

Technical Tip: Quarantine email being release as an attachment rather than an original email from the sender when using FortiMail 365 Clawback API

08-03-2025
Description This article describes how to avoid quarantine email being released as an attachment rather than an original email from the sender when using FortiMail 365 Clawback API. Scope FortiMail 365 Clawback API. Solution By default, when a quaran...
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