| Description | This article describes the causes of a 'Failed to fetch status' error that occurs with an online FortiSwitch and FortiAP. A solution is offered. |
| Scope | FortiSwitch, FortiGate. |
| Solution |
Sometimes, some FortiSwitches may display the following error under System -> Firmware & registration. This error means that there was a problem obtaining the registration status from FortiCare.
This can be viewed by running the following command on the FortiGate:
diagnose forticare direct-registration product-reg -N SXXXXXXXXXXX
Make sure of the following:
exe switch-controller get-conn-status <- Make sure there are no synchronization errors.
execute ping guard.fortinet.net <- Make sure that the FortiGate can reach FortiGuard's servers.
Run a debug to observe the upgrade process from the FortiGate FortiCare.
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