Troubleshooting Tip: 'Failed to fetch status' error with online FortiSwitch and FortiAP

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Description	This article describes the causes of a 'Failed to fetch status' error that occurs with an online FortiSwitch and FortiAP. A solution is offered.
Scope	FortiSwitch, FortiGate.
Solution	Sometimes, some FortiSwitches may display the following error under System -> Firmware & registration. This error means that there was a problem obtaining the registration status from FortiCare. This can be viewed by running the following command on the FortiGate: diagnose forticare direct-registration product-reg -N SXXXXXXXXXXX Make sure of the following: exe switch-controller get-conn-status <- Make sure there are no synchronization errors. execute ping guard.fortinet.net <- Make sure that the FortiGate can reach FortiGuard's servers. Run a debug to observe the upgrade process from the FortiGate FortiCare. diagnose debug application update -1 diagnose debug enable execute update-now