FortiSwitch
FortiSwitch: secure, simple and scalable Ethernet solutions
zendodg
Staff
Staff
Article Id 291322
Description This article describes the causes of a 'Failed to fetch status' error that occurs with an online FortiSwitch and FortiAP. A solution is offered.
Scope FortiSwitch, FortiGate.
Solution

Sometimes, some FortiSwitches may display the following error under System -> Firmware & registration. This error means that there was a problem obtaining the registration status from FortiCare.

 

Regstatus.PNG

 

This can be viewed by running the following command on the FortiGate:

 

diagnose forticare direct-registration product-reg -N SXXXXXXXXXXX

 

Make sure of the following:

 

exe switch-controller get-conn-status <- Make sure there are no synchronization errors.

 

execute ping guard.fortinet.net <- Make sure that the FortiGate can reach FortiGuard's servers.

 

Run a debug to observe the upgrade process from the FortiGate FortiCare.


diagnose debug application update -1
diagnose debug enable
execute update-now

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