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Execute the command 'show full sys fortiguard' on FortiGate.
If the default settings are set:
config system fortiguard
...
set fortiguard-anycast enable
set protocol https
set port 443
...
end
If so, change the following parameters:
set fortiguard-anycast disable
set protocol udp
set port 8888
end
After that, update the FDS servers with the command 'execute update-now' and then reboot the FortiCloud process on FortiGate:
//Getting Process ID of FortiCloud process (forticldd)
FG-LALTUZAR # diagnose sys process pidof forticldd
179
//Rebooting the process
FG-LALTUZAR # diag sys kill 11 179
Try to register again the device and the issue should be resolved. Otherwise, follow the instructions described in Troubleshooting Tip: FortiCloud connection failure and open a new ticket with TAC for further assistance.
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