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‎03-20-2025
Last activity: Mar 21, 2025 1:13:41 AM
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Troubleshooting Tip: FortiClient EMS Log Viewer display error message ‘Failed to check email alerts: (False, False)’.

01-30-2025
Description This article describes how to correct an error message ‘Failed to check email alerts: (False, False)’ that is displayed in FortiClient EMS Log Viewer. Scope FortiClient EMS on-prem, EMS Cloud. Solution If the SMTP Server was not configure...

Technical Tip: FortiClient telemetry not automatically connected to EMS v7.4.1 on-prem after complete installation

01-16-2025
Description This article describes how to resolve an issue when FortiClient telemetry is not automatically connected to EMS v7.4.1 on-prem after completing the installation. When creating the FortiClient installer package by following the admin guide...

Troubleshooting Tip: EMS Cloud portal error ‘Connecting to EMS cloud instance. Please wait for a moment.’

12-26-2024
Description This article describes how to resolve an error that showed when attempting to log in EMS Cloud web portal. Scope FortiClient EMS Cloud v7.2.6 and below, v7.4.1 and below. Solution When the EMS Cloud portal is accessed via the Mozilla Fire...

Technical Tip: User-based and Device-based EMS license details and how to free up license seats

12-26-2024
Description This article discusses user-based and device-based EMS license types and how to free up license seats. Scope FortiClient EMS Cloud and on-prem. Solution EMS offers per-device and per-user licensing types but only one license type per EMS ...

Troubleshooting Tip: Avoid delay in sending FortiClient logs to FortiAnalyzer

11-28-2024
Description This article describes how to avoid delay in sending FortiClient logs to FortiAnalyzer. Scope EMS on-prem and Cloud Solution Sometimes FortiAnalyzer will be delayed receiving the FortiClient logs in real-time when all log types (UTM, Syst...
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