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jkoay
Staff & Editor
Staff & Editor
‎09-05-2025
Last activity: Sep 5, 2025 11:32:19 PM
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Technical Tip: Paths to exclude in third party security applications when running FortiClient in parallel

06-25-2025
Description This article describes a list of paths to exclude in third-party security applications such as Antivirus, EDR, and XDR. Scope FortiClient. Solution As a best practice, whenever considering running FortiClient in parallel with other third-...

Troubleshooting Tip: Getting error: 'Invalid Connector API Key provided for site Default'

06-18-2025
Description This article describes how to fix the error: 'Invalid Connector API Key provided for site Default' when configuring the AD connector: Scope FortiClient EMS/EMS Cloud. Solution This issue typically happens when an incorrect API key is conf...

Technical Tip: FortiClient telemetry is in 'Not reachable' state due to DNS being blocked by application firewall

03-23-2025
Description This article describes a scenario where FortiClient's telemetry got into a 'Not reachable' state as it failed to connect to the EMS cloud due to DNS being blocked by the application firewall. Scope FortiClient. Solution There is a possibi...

Technical Tip: Script to update FortiEDR aggregator address in Linux Collectors

02-23-2025
Description This article describes how to update FortiEDR aggregator address in Linux Collectors. Scope FortiEDR Linux Collectors. Solution If a Linux server is not connected to the Internet and the FortiEDR collector needs to connect to an on-premis...

Troubleshooting Tip: edrdata.db occupying disk space

01-19-2025
Description This article describes the purpose of edrdata.db and the steps to prevent huge file sizes. Scope FortiEDR Solution edrdata.db is used to store events collected by FortiEDR Collector related to threat hunting events which the FortiEDR admi...
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