Description |
This article describes how to resolve an issue when FortiClient telemetry is not automatically connected to EMS v7.4.1 on-prem after completing the installation.
When creating the FortiClient installer package by following the admin guide Adding a FortiClient installer, and downloading the installer from the created link, FortiClient does not automatically connect to the EMS telemetry after completing FortiClient installation on the endpoint machine. Checked FortiESNAC log shows the error message below 'Failed to register to EMS: An invitation code is required to register to this EMS':
[2025-01-16 11:45:27.5772857 UTC+08:00] [8488:8492] [FortiESNAC 111 info] Sending and Receiving from x.x.x.x:8013 [2025-01-16 11:45:27.5775014 UTC+08:00] [8488:8492] [FortiESNAC 260 info] Connecting to x.x.x.x:8013 [2025-01-16 11:45:27.5807308 UTC+08:00] [8488:8492] [FortiESNAC 252 debug] The SSL session was re-used [2025-01-16 11:45:27.5808560 UTC+08:00] [8488:8492] [FortiESNAC 94 debug] Saved new SSL session [2025-01-16 11:45:27.8347360 UTC+08:00] [8488:8492] [FortiESNAC 637 debug] REPLY=FCREGRPLY: REG|8|ERR_MSG|An invitation code required| [2025-01-16 11:45:27.8347656 UTC+08:00] [8488:8492] [FortiESNAC 226 debug] misssing invitation code [2025-01-16 11:45:27.8347768 UTC+08:00] [8488:8492] [FortiESNAC 228 debug] error message set: An invitation code is required to register to this EMS [2025-01-16 11:45:27.8358822 UTC+08:00] [8488:8492] [FortiESNAC 645 info] function called [2025-01-16 11:45:27.8359364 UTC+08:00] [8488:8492] [FortiESNAC 684 error] Failed to register to EMS: An invitation code is required to register to this EMS [2025-01-16 11:45:28.1997372 UTC+08:00] [8488:8492] [FortiESNAC 161 debug] Endpoint state: Registration Failed |
Scope | EMS on-prem v7.4.1 |
Solution |
In the previous EMS version, there is an Invitation field to select the invitation code during the creation of the FortiClient installer package.
Refer to: Technical Tip: How to send email notification which contains FortiClient installer package Now in EMS v7.4.1 on-prem, there is no Invitation field in the FortiClient installer package creation section.
For the EMS v7.4.1 Cloud instance, the Invitation field setting in the FortiClient installer package remains the same.
Thus, to ensure the endpoint machine is automatically connected to the EMS on-prem upon completing the installation, the FortiClient installer must be created in the Invitation section to include the FortiClient installer by following Invitations guidelines. |