Re: FORTINDR VM - RESPONSE

srahmat · 03-17-2025

Description This article describes how to use a custom email template for system quarantine notification email. Scope FortiMail. Solution Create the custom email template in the Quarantine notification type. Create a notification profile with the typ...

srahmat · 03-10-2025

Description This article describes how to troubleshoot when a personal quarantine report does not show information for web actions to release or delete the quarantine email. Scope FortiMail, FortiMail Cloud. Solution When receiving the quarantine rep...

srahmat · 03-06-2025

Description This article describes how to troubleshoot the issue of the URL in the Office file not scanning when doing an On-Demand forced scan inside the VM. Scope FortiSandbox. Solution When scanning Office files that contain embedded URLs by using...

srahmat · 02-06-2025

Description This article describes how to troubleshoot an error showing 'We're sorry, but you cannot access this service at this time.' when login using SSO with Microsoft Entra ID. Scope FortiMail. Solution After setting up the SSO with Microsoft En...

srahmat · 02-03-2025

Description This article describes how to troubleshoot errors in JSON RPC API is not allowed for RPC users to show in the System Events log. Scope FortiSandbox. Solution When trying to log in to the user using API, it shows 'JSON RPC API is not allow...

srahmat · 03-10-2025

Hi, FortiMail in v6.4.x have option to exempt the URLs from FortiGuard URL and web filter. Refer here: https://docs.fortinet.com/document/fortimail/6.4.8/administration-guide/915170/configuring-the-fortiguard-url-filter#security_286816123_1715711

srahmat · 10-31-2024

Hello Mahmood, FortiNDR not clean the malware files on its own. It use to detects the malware or network anomalies. If the FortiNDR is integrate with FortiGate, when the file was submitted from FortiGate and the FortiNDR detect the file was malicious...

srahmat · 06-11-2024

Hi Celina, 1) Can you know the FortiMail's mode only with a report log ? If so, what field you must check, with the explanation for each one of them ?>> No you can't. 2) In the access receive rule, in my knowledge the RCPT TO field has to be the prot...

srahmat · 03-28-2024

Hi, You can try disable the send notification Security > Disarm & Reconstruction > Attachment. Refer here: https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/922690/configuring-content-disarming-and-reconstruction

srahmat · 03-28-2024

Hi, Did you have any screen capture for that. You can try refer document here: https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/140567/configuring-antivirus-profiles-file-signatures-and-antivirus-action-profiles#profile_2424801...

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Technical Tip: How to use custom email template for system quarantine notification email

Troubleshooting Tip: Personal quarantine report is not showing information for web actions to release or delete the quarantine email

Troubleshooting Tip: How to troubleshoot FortiSandbox which is not scanning the URL in the Office files when doing an On-Demand forced scan inside VM

Troubleshooting Tip: How to troubleshoot error 'We're sorry, but you cannot access this service at this time.' when login using SSO with Microsoft Entra ID

Troubleshooting Tip: How to troubleshoot error JSON RPC API is not allowed for RPC user in the System Events log

Re: Fortimail and received URLs. Is Web Rating override possible?