Re: FORTINDR VM - RESPONSE

srahmat · 01-03-2025

Description This article describes how to troubleshoot if the local-exempt URL is still detected and take action by FortiGuard Webfilter. Scope FortiMail. Solution The specific URL has been added in Override Rating to override the category as 'local-...

srahmat · 01-02-2025

Description This article describes that Allow Interaction is missing for the On-Demand scan in the primary FortiSandbox. Scope FortiSandbox HA Cluster. Solution When FortiSandbox is configured as an HA cluster, the option to 'Allow Interaction' is mi...

srahmat · 12-11-2024

Description This article describes how to troubleshoot for internal errors that occur during sync with Azure AD. Scope FortiPhish. Solution When trying to import users from the Azure AD, it shows the error 'Internal Error occured during sync' as per ...

srahmat · 12-11-2024

Description This article describes how to download VM image using CLI if the FortiSandbox is using proxy connection. Scope FortiSandbox v4.4.3 and above. Solution FortiSandbox is configured to use proxy connection for the VM Image download in FortiGu...

srahmat · 12-05-2024

Description This article describes regarding message in the system event log showing an inactive mailbox has been removed. Scope FortiMail Gateway Mode with MSSP license. Solution Message at system event log showing inactive mailbox is removed as per...

srahmat · 10-31-2024

Hello Mahmood, FortiNDR not clean the malware files on its own. It use to detects the malware or network anomalies. If the FortiNDR is integrate with FortiGate, when the file was submitted from FortiGate and the FortiNDR detect the file was malicious...

srahmat · 06-11-2024

Hi Celina, 1) Can you know the FortiMail's mode only with a report log ? If so, what field you must check, with the explanation for each one of them ?>> No you can't. 2) In the access receive rule, in my knowledge the RCPT TO field has to be the prot...

srahmat · 03-28-2024

Hi, You can try disable the send notification Security > Disarm & Reconstruction > Attachment. Refer here: https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/922690/configuring-content-disarming-and-reconstruction

srahmat · 03-28-2024

Hi, Did you have any screen capture for that. You can try refer document here: https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/140567/configuring-antivirus-profiles-file-signatures-and-antivirus-action-profiles#profile_2424801...

srahmat · 03-28-2024

Hi, There is no option to edit or customized the release website.

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Troubleshooting Tip: URL in local-exempt category still get detected by FortiGuard Webfilter

Technical Tip: Allow Interaction is missing for the On-Demand Scan in the primary FortiSandbox

Troubleshooting Tip: Internal Error occurred during sync with Azure AD

Technical Tip: How to download VM image using CLI if the FortiSandbox use proxy connection

Technical Tip: System event log shows inactive mailbox is removed