FortiSandbox - [Scan Notification] Attachments are held for scanning

[Muri]

Hello,

one of our customers will like to know if is possible to setup FortiMail FortiSandbox configuration so, that it will not prepend "[Scan Notification] Attachments are held for scanning" text to body and subject, when the message will be processed in the fortimail sandbox for a long time?

Thanks

Marko

[Anthony_E]

Hello Marko,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello Marko,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[srahmat]

Hi,

Did you have any screen capture for that.

You can try refer document here: https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/140567/configuring-antivirus...

[Muri]

this document that you provided doesn't help regarding this

[srahmat]

Hi,

You can try disable the send notification Security > Disarm & Reconstruction > Attachment.

Refer here: https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/922690/configuring-content-d...

[zafersen]

When notification sending is enabled, Security > Disarm and Rebuild > Attachment' gives DuplicateDeliver error in MS Exchange and original email and attachments do not reach the recipient.

As "srahmat" suggested in the previous post, when I disable the send notification in Security > Disarm & Reconstruction > Attachment, it does not send notification, the file analysis process works normally and no duplicates occur on MS Exchange.

Thanks "srahmat"