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JBarrera
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Staff
‎09-07-2024
Last activity: Sep 8, 2024 7:22:23 AM
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Troubleshooting Tip: SMTP Authentication cannot be Saved

08-28-2024
Description This article describes that the SMTP Account Username and Password do not accept more than 64 characters. Scope FortiAuthenticator. Solution Scenario: Some SMTP Servers for example SENGRID create passwords with more than 64 characters. Be...

Troubleshooting Tip: Wrong Geo-IP Classification

08-28-2024
Description This article describes Geo-location discrepancies observed on FortiWeb logs. Scope FortiWeb. Solution Before creating a TAC ticket, follow the following steps: First, check the current GEO-IP database version using this command: get syste...

Troubleshooting Tip: Failed to join Windows AD network: Domain Name ('Clock skew too great') and common errors

11-01-2023
Description This article describes how to fix the FortiAuthenticator error 'Miscellaneous failure (see text): Clock skew too great' and common errors Scope FortiAuthenticator Solution For troubleshooting steps with other possible domain name issues w...

Troubleshooting Tip: FortiWeb does not record Traffic or Attack Logs

10-31-2023
Description This article describes the issue and solution for no record logs in FortiWeb. Scope FortiWeb. Solution Assuming the log is enabled, follow the below KB article:Technical Tip: How to enable traffic logs for version 7.0 and later Problem Su...

Troubleshooting Tip: 'License has been uploaded' issue

10-31-2023
Description This article describes how to troubleshoot the issue related to FortiWeb GUI showing 'License has been uploaded'. Scope FortiWeb-VM v7.2. Solution This is assuming that the VM has already full internet access or can otherwise reach the Fo...
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