Technical Tip: How to Rate Fortinet TAC Service

[JBarrera]

Description	This article describes how to rate Fortinet Technical Support Engineer Service.
Scope	Review the quality of Technical Support received during the process of identification, workaround, troubleshooting, and appropriate conclusion of this ticket.
Solution	It is possible to rate the service provided by TAC on a quick and easy 3-click manner: Access to https://support.fortinet.com/support/#/survey Input or select the ticket to rate. Complete the survey. If it is not possible to log in to the support portal, refer to the following KB article: Customer Service Tip: Answers to common Two-Factor Authentication (2FA) queries Alternatively: To rate Technical Support Engineer Service from the All Tickets option while the ticket is still active (opened) or closed: Go to https://support.fortinet.com. Select Support -> Manage Tickets. Select 'All Tickets' under Ticket. Find the ticket and select the ticket number. On the top right side of the screen select 'Rate Our Service'. Complete Survey. To rate Technical Support Engineer Service from Ticket Survey Option. Go to https://support.fortinet.com. Select Support -> Ticket Survey. Select the Ticket to rate. Complete Survey. To rate Technical Support Engineer Service from Mail link. After an update from the engineer or when the ticket is closed, a link will appear near the bottom of the email to provide feedback. Selecting the link, as shown in the screenshot below, will redirect to the Fortinet Support site, where login is required to submit feedback. A support Ticket portal will be opened. Select 'Rate Our Service'. Complete Survey. Alternatively, it is possible to select this link to go straight to the Ticket Survey option and then, type the Ticket Number. Note: This rate can be changed throughout the process of the ticket while it is still active (opened).