Troubleshooting Tip: Window Native L2TP Disconnect...

btey · 05-18-2025

Description This article describes the issue when adding a FortiSASE instance on FortiManager, the error 'Failed to add SASE service: Failed to add service' appears. Scope FortiSASE, Advanced NFR license, FortiManager, v7.4.6. Solution To check the d...

btey · 04-27-2025

Description This article describes how to handle the error ''set 'log-invalid-packet' enable' @ root.log.setting:command parse error (error -61)' after a firmware upgrade to v7.4.x. Scope FortiGate v7.4. Solution After a firmware upgrade from v7.0.x/...

btey · 03-21-2025

Description This article describes the system warning when changing session-TTL for the Hyperscale firewall. The following warning appears when configuring the session-ttl: config system session-ttl config port edit 53 set protocol 17 set timeout 30 ...

btey · 01-13-2025

Description This article describes the issue where the user gets the error 'Your end user registration request is no longer valid'. Scope FortiSASE. Solution An invitation email will be sent after the user creation or select the 'Resend Invitation Em...

btey · 01-10-2025

Description This article describes the method to change point of presence (PoP) view from Fortinet Support Tool. Scope FortiSASE, Fortinet Support Tool. Solution During new capture, do select the PoP involved in the simulation. Add the interested...

btey · 08-21-2024

Hello Marv2, Thank you for using the Community Forum. Please check the following: 1) From FAChttps:///debug > Others > SCEP/CMP > enable debug mode Simulated the issue and check what is the message showing in the debug mode. * please Exit debug mode ...

btey · 11-13-2023

Hi slouw, You need to add interface member into SD-WAN zone. Please check the following administrative guide for SD-WAN quick start. https://docs.fortinet.com/document/fortigate/7.4.1/administration-guide/218559/configuring-the-sd-wan-interface

btey · 07-10-2023

Hi BusinessUser, That is the naming convention in the flash partition. Please refer to the build number for confirmation. Thank you.

btey · 07-09-2023

Hi BusinessUser, For sys flash list, example as below: xxxx-6.00-FW-build0272 <<<<

btey · 07-05-2022

Please ensure the CA certificate is correct. You may perform packet capture for the LDAP connection to get more detail.

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Troubleshooting Tip : 'Failed to add SASE service' error in FortiManager

Troubleshooting Tip: 'log-invalid-packet' command parse error after firmware upgrade to v7.4.0 and above

Troubleshooting Tip: Change session TTL for Hyperscale VDOM firewall

Troubleshooting Tip: Unable to activate account

Technical Tip: To view/change other POPs from Fortinet Support Tool

Re: FortiAuthenticator CMP Server

Re: How is SD-WAN enabled

Re: Firmware "Disappear" When Upgrading Firewall?

Re: Firmware "Disappear" When Upgrading Firewall?

Re: Can't contact LDAP server Fortigate60F

Troubleshooting Tip: Window Native L2TP Disconnect...

Technical Tip: Keep the flash partition without it...

Re: FortiAuthenticator CMP Server

Troubleshooting Tip: SMS gateway using HTTPS proto...

Re: How is SD-WAN enabled

Re: FortiAuthenticator CMP Server

Re: How is SD-WAN enabled

Re: Firmware "Disappear" When Upgrading Firewall?

KCS

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