Created on
03-09-2016
11:39 AM
Edited on
11-17-2024
11:26 PM
By
Anthony_E
Description
Solution
For Administrator:
5. Enter the mandatory information and save by selecting 'OK'. It should send an email with a QR code. If an error message is seen, run the following commands on the FortiGate unit:
execute fortitoken-mobile provision <serial-number>
execute fortitoken-mobile renew <serial-number>
If an activation code email is not being sent, refer to this article to collect debugs:
Troubleshooting Tip: Email alert
Related articles:
Deactivating a FortiToken - FortiToken documentation.
Configuring FortiTokens - FortiToken documentation.
Technical Tip: FortiGate is not sending a FortiToken activation code
Troubleshooting Tip: Get FortiToken Mobile activation code when activation email is not received
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.