|Description||This article describes how to troubleshoot Email alert not able to sent out via default email alert settings.|
Make sure to have a working WAN link to send out the email.
Do a test ping to the default mail server : notification.fortinet.net
# exe ping notification.fortinet.net
Then, check the existing configuration in FortiGate.
Below is an example of default settings :
Fortigate# get system email-server
In some cases, it is necessary to configure the interface manually:
Fortigate# set interface-select-method
To collect the debug for email alert :
# diag debug reset
Send a test activation mail:
# diagnose log alertmail test
Then disable debug :
Save the output either download it via CLI window, or use Putty tool to log them, in order to attach the debug logs to the case for TAC review.