Troubleshooting Tip: FortiToken not showing up when trying to assign it to user

[HiralShah]

Description	This article describes how to solve an issue where FortiTokens don't appear when trying to assign them to a user.
Scope	FortiGate 6.4 or older.
Solution	Occasionally, a known issue occurs wherein FortiTokens show under Available status, but are not listed when trying to assign them to users as part of two-factor authentication: To fix this issue, check SMTP is properly configured: Go to System -> Settings. Navigate to the Email Service section. If 'Use custom settings' is enabled but the specified SMTP Server is blank, this problem may occur. The problem can be resolved by changing SMTP Server to Default by disabling 'Use custom settings' or by adding a specific server.  Configure the following settings to configure custom SMTP Server: To configure email-services using the CLI, run the following command, substituting the preferred password: config system email-server     set reply-to "noreply@example.com"     set server "smtp.fortinet.net"  set port 465  set authenticate enable  set username "fortigate"  set password **********  set security smtps end Upon trying to apply two-factor authentication again, the FortiTokens will appear in the list. If the issue is not fixed, contact the Technical Assistance Center.