Fortinet Community

JHelio · 05-24-2023

Description This article describes how to Register FortiFone Softphone Desktop extension to a FortiVoice. Scope FortiVoice version 6.4, FortiFone version 3.0.12.171. Solution 1) From FortiVoice GUI, go to Extension -> Extension -> IP extension -> New...

JHelio · 05-11-2023

Description This article describes how FortiMail trace logs can be read for analysis. Scope Fortimail version 7.2.2 build 380. Solution 1) Obtain the trace log from GUI at System -> Utility -> Trace log. 2) Select under 'Download Trace Log...' and ob...

JHelio · 05-08-2023

Description This article describes how trace logs can be read for analysis. Scope FortiVoice logs Solution 1) Get the trace logs by selecting 'Prepare'. After a couple of minutes select 'Refresh' and then get the trace log 'Download trace log...'.A ....

JHelio · 05-08-2023

Description This article describes how to capture logs PRI trunk in the Fortivoice for further troubleshooting. Scope FortiVoice PRI trunk calls. Solution 1) Open a CLI by console GUI or by SSH: 2) Activate trace log for PRI trunk. diag debug applica...

JHelio · 04-05-2023

Description This article described how to delete/clear logs of FortiClient endpoint installed in a Windows PC. Scope FortiClient. Solution 1) If the FortiClient is connected to EMS, it needs to be disconnected: 2) 'Right-click' on the FortiClient ico...

JHelio · 04-09-2023

Hi, please have a look at below link for 'Distribution policy': https://docs.fortinet.com/document/fortivoice-enterprise/6.4.3/fortivoice-phone-system-administration-guide/90625/creating-call-queues-and-queue-groups Regards

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Technical Tip: How to Register FortiFone Softphone Desktop extension to a FortiVoice

Technical Tip: How FortiMail Trace logs can be read

Technical Tip: How to read trace logs in the FortiVoice

Technical Tip: How to capture PRI trunk logs in the Fortivoice

Technical Tip: How to delete/clear logs of FortiClient endpoint installed in Windows PC

Re: Setting a penalty in the call queue

Re: Setting a penalty in the call queue

Technical Tip: How to apply VoIP profile to policy...