| Description | This article describes how to solve the error 'You dont have an administrator account. Please contact your cloud administrator' when trying to access to FortiMail Cloud instance. |
| Scope | FortiMail Cloud. |
| Solution |
When trying to access FortiMail Cloud User and access the FortiMail Cloud instance, it shows the below error:
This error is because the account that is trying to access is not declared under Administrator -> Cloud Administrator:
The issue is solved by using an 'admin' account to access FortiMail Cloud and then creating/adding a new admin user account. |
