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bkarl
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‎01-16-2026
Last activity: Jan 16, 2026 6:50:17 PM
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Troubleshooting Tip: How to fix Fortitoken assignation list when a new administrator looks at FortiToken assignation

01-07-2026
Description This article describes the solution for Restricted Admins that cannot manage tokens after FortiAuthenticator upgrade to 8.0.0. Scope FortiAuthenticator 8.0.0. Solution After upgrade to FortiAuthenticator version 8.0.0 users configured wit...

Troubleshooting Tip: After upgrading FortiAuthenticator on v6.6.6 the user admin cannot export remote LDAP users

01-05-2026
Description This article describes how to fix the issue reported on versions 6.6.6 and 6.6.7 when an administrator is trying to export remote LDAP users. Scope FortiAuthenticator v6.6.6, v6.6.7. Solution The debug will display the following message w...

Technical Tip: How to confirm if FortiADC is resolving DNS queries correctly

12-11-2025
Description This article describes how to confirm that FortiADC can perform DNS resolution. Scope FortiADC. Solution To know how to log in to FortiADC's shell mode, follow this article: Technical Tip: Get access to secure shell of FortiADC starting f...

Troubleshooting Tip: SAML authentication between FortiAuthenticator and Senhasegura

09-10-2025
Description This article describes how to fix the issue between FortiAuthenticator and Senhasegura when SAML is used. FortiAuthenticator is an IdP, and Senhasegura is an SP; the attribute of time is not valid for FortiAuthenticator. Scope FortiAuthen...

Troubleshooting Tip: How to fix GUI access on FortiAuthenticator when the message '500 Internal Server Error' displays

06-03-2025
Description This article describes how to solve a GUI access issue when the login prompt '500 Internal Server Error' is displayed. Scope FortiAuthenticator. Solution If the '500 Internal Server Error' message is displayed: Run the following command i...
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