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JHelio
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‎01-21-2026
Last activity: Jan 21, 2026 10:06:51 PM
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Troubleshooting Tip: How to solve the error 'Call Parking' at FortiVoice Gateway and therefore the extension cannot be used

01-21-2026
Description This article describes how to solve the error 'call parking' when an extension is used at FortiVoice Gateway. Scope FortiVoice Gateway 6.4.x versions. Solution FortiVoice Gateway shows ext 305 cannot be configured because there is a messa...

Troubleshooting Tip: Error - 'Failed: CMDB error!: cmdb error: -215 (Adding generic phone reached maximum number of third party phones licensed.)'

12-24-2025
Description This article describes the solution to an error related to a third party license in FortiVoice. Scope FortiVoice version 7.2.X. Solution When third party phones are configured and a license is loaded, the following error may appear when r...

Troubleshooting Tip: Adjust time zone of FortiFone for Day Light Saving (DST) in centralized manner

11-26-2025
Description This article describes an alternative to set FortiFones' time according to local Daylight Saving time in a centralized manner. Scope FortiVoice, FortiFone. Solution From the FortiFone is possible to adjust the time using the LCD Menu: Set...

Troubleshooting Tip: FortiVoice calls issue information to open Fortinet TAC ticket

11-25-2025
Description This article describes the information needed to be collected when facing any call issue. Scope FortiVoice all versions. Solution When having any call issue and FortiVoice is involved, collect and provide the details below in order for Fo...

Technical Tip: Message ID to find specific email process log record

10-28-2025
Description This article describes how the Message ID can be used in order to find out how a specific email is processed by FortiMail. Scope FortiMail 7.6 versions. Solution In order to find how a specific email is being processed by FortiMail, the C...
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