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JHelio
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‎12-23-2025
Last activity: Dec 24, 2025 2:39:15 AM
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Troubleshooting Tip: Error - 'Failed: CMDB error!: cmdb error: -215 (Adding generic phone reached maximum number of third party phones licensed.)'

12-24-2025
Description This article describes the solution to an error related to a third party license in FortiVoice. Scope FortiVoice version 7.2.X. Solution When third party phones are configured and a license is loaded, the following error may appear when r...

Troubleshooting Tip: Adjust time zone of FortiFone for Day Light Saving (DST) in centralized manner

11-26-2025
Description This article describes an alternative to set FortiFones' time according to local Daylight Saving time in a centralized manner. Scope FortiVoice, FortiFone. Solution From the FortiFone is possible to adjust the time using the LCD Menu: Set...

Troubleshooting Tip: FortiVoice calls issue information to open Fortinet TAC ticket

11-25-2025
Description This article describes the information needed to be collected when facing any call issue. Scope FortiVoice all versions. Solution When having any call issue and FortiVoice is involved, collect and provide the details below in order for Fo...

Technical Tip: Message ID to find specific email process log record

10-28-2025
Description This article describes how the Message ID can be used in order to find out how specific email is processed by FortiMail. Scope FortiMail 7.6 versions Solution In order to find how a specific email is being processed by FortiMail, the Cros...

Technical Tip: How to confirm if FortiClient EMS is a cloned machine

10-26-2025
Description This article describes how to confirm whether a FortiClient EMS instance is a cloned machine. Scope FortiClient EMS Linux v7.4. Solution In an HA cluster environment, if both pg containers have the same machine ID, it means they were clon...
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