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calvinc97
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‎12-19-2024
Last activity: Dec 19, 2024 1:16:09 PM
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Technical Tip: Resolving Remote Node Unreachable issue on FortiSOAR Agent Node

12-18-2024
Description This article provides a method to solve intermittent connection issues on the FortiSOAR Agent Node. Scope FortiSOAR. Solution Check the the agent status usingthe command below: # systemctl status cyops-integrations-agent.service Ensure th...

Troubleshooting Tip: How to solve PermissionError: [Errno 13] Permission denied error from ssl_cyops_api_access.log

11-11-2024
Description This article describes the issue when the following error is thrown in /var/log/cyops/cyops-api logs: PermissionError: [Errno 13] Permission denied Scope FortiSOAR. Solution These errors are usually observed from the following path below:...

Troubleshooting Tip: How to increase query timeout for Analytics

09-25-2024
Description This article describes how to increase query timeout for Analytics in FortiSIEM. Scope FortiSIEM. Solution Sample logs from backend below on noticing query timeout: phQueryMaster[345902]: [PH_QUERY_LONG_RUNNING_STOPPED]:[eventSeverity]=PH...

Technical Tip: How to view reboot history in FortiSIEM backend

09-23-2024
Description This article describes a method to see the reboot history of FortiSIEM backend SSH. Scope FortiSIEM. Solution To view the reboot history of the Supervisor's backend, use the CLI commands below: uptimelast | egrep 'boot|start' | head -1 (t...

Technical Tip: How to check temperature on FortiSIEM Hardware Appliance

08-21-2024
Description This article describes the methods of checking temperature information on FortiSIEM Hardware Appliances. Scope FSM 3600G, FSM 2200G, FSM 3500G, FSM 2000G, FSM 3500F, FSM 2000F, FSM 500G, FSM 500F. Solution SSH to the FortiSIEM Hardware Ap...
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