Troubleshooting Tip: How to solve PermissionError: [Errno 13] Permission denied error from ssl_cyops_api_access.log

[calvinc97]

Description	This article describes the issue when the following error is thrown in /var/log/cyops/cyops-api logs:  PermissionError: [Errno 13] Permission denied
Scope	FortiSOAR.
Solution	These errors are usually observed from the following path below: /var/logs/cyops/cyops-api/ssl_cyops_api_access.log. /var/logs/cyops/cyops-api/ssl_cyops_api_api.log. Identify the path directory that is affected by PermissionError: [Errno 13] Permission denied, and set the permission back to the correct permissions. Error Example:  Nov 11 11:58:08 soar bash(22007]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info' Nov 11 11:58:08 soar bash [22008]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info  Nov 11 11:59:11 soar bash(22007]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info' Nov 11 11:58:08 soar bash [22008]: PermissionError: [Errno 13] Permission denied: "/usr/local/lib/python3.9/site-packages/ConfigArgParse-1.7.dist-info  To resolve the issue: Login to the FortiSOAR VM and switch to the 'root' user: sudo su. Run the following commands below to modify the permissions. chmod -R 755 /usr/local/lib/python3.9/site-packages Run the following commands to restart the FortiSOAR services. csadm services --restart