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RuiChang
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Staff
‎12-09-2025
Last activity: Dec 9, 2025 10:36:12 AM
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Troubleshooting Tip: etcd NOSPACE error

11-12-2025
Description This article describes a method to fix the etcd NOSPACE error. Scope FortiSIEM v7.3 and above. Solution In the FortiSIEM High Availability (HA) environment for v7.3 and above, etcd is introduced for the automation failover. In some cases,...

Troubleshooting Tip: FortiSIEM Appserver maxNumMsgs error

11-03-2025
Description This article provides a method to fix the FortiSIEM Appserver maxNumMsgs error. Scope FortiSIEM. Solution Occasionally, users may encounter GUI slowness and incident display issues. It is highly related to Appserver performance and needs ...

Troubleshooting Tip: Collector Download image stuck at 'InWaiting' status

10-23-2025
Description This article describes how to push the task for the Collector Download Image. Scope FortiSIEM. Solution The Collector upgrade process via the Supervisor requires the Supervisor to push the image to the Collector end. The process involves ...

Troubleshooting Tip: The GC overhead limit exceeded error

09-03-2025
Description This article provides a method to fix the GC overhead limit exceeded error. Scope FortiSIEM. Solution User performing VMSDK pull events may encounter the error 'Execution failed: failed to connect: GC overhead limit exceeded'. The error c...

Troubleshooting Tip: Redis WRONGPASS invalid username-password pair or user is disabled error

09-03-2025
Description This article provides a method to fix the Redis WRONGPASS invalid username-password pair or user is disabled error. Scope FortiSIEM. Solution Users may notice an error on Redis in: '/opt/phoenix/log/phoenix.log' during troubleshooting. In...
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