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RuiChang
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Staff
‎10-28-2025
Last activity: Oct 28, 2025 9:54:55 AM
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Troubleshooting Tip: Collector Download image stuck at 'InWaiting' status

10-23-2025
Description This article describes how to push the task for the Collector Download Image. Scope FortiSIEM. Solution The Collector upgrade process via the Supervisor requires the Supervisor to push the image to the Collector end. The process involves ...

Troubleshooting Tip: The GC overhead limit exceeded error

09-03-2025
Description This article provides a method to fix the GC overhead limit exceeded error. Scope FortiSIEM. Solution User performing VMSDK pull events may encounter the error 'Execution failed: failed to connect: GC overhead limit exceeded'. The error c...

Troubleshooting Tip: Redis WRONGPASS invalid username-password pair or user is disabled error

09-03-2025
Description This article provides a method to fix the Redis WRONGPASS invalid username-password pair or user is disabled error. Scope FortiSIEM. Solution Users may notice an error on Redis in: '/opt/phoenix/log/phoenix.log' during troubleshooting. In...

Technical Tip: DB leader manual failover via Patroni

08-28-2025
Description This article provides methods to failover the DB leader manually via Patroni. Scope FortiSIEM v7.3.0 and above. Solution If users notice the DB leader is not configured as expected, users may execute the following commands to failover to ...

Troubleshooting Tip: Oracle Database connection ORA-12269 error

08-13-2025
Description This article provides workaround to resolve ORA-12269 error when connecting to Oracle Database. Scope FortiSIEM. Solution When connecting to an Oracle Database with high encryption, FortiSIEM may encounter error ORA-12269. Based on Oracle...
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