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koolishami
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‎10-08-2025
Last activity: Oct 9, 2025 5:39:35 AM
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Troubleshooting Tip: Parser Test Fails Due to Conflict With Other Parsers

09-28-2025
Description This article describes an issue where certain parsers cannot be enabled in FortiSIEM because the parser test fails with errors. When testing the events, the system may incorrectly invoke a different parser. This typically occurs due to ov...

Troubleshooting Tip: phQueryMaster DOWN due to 'Failed to get/hget jsonConfig from redis' error in ClickHouse Database

09-25-2025
Description This article describes the troubleshooting steps to resolve a phQueryMaster process down issue in v7.3x+, where the logs indicate a failure to retrieve the jsonConfig from Redis during a ClickHouse. Scope FortiSIEM v7.3x and later, with C...

Technical Tip: Initial Log checks and process verification for FortiSIEM Troubleshooting

08-25-2025
Description This article describes the initial investigation steps administrators can take when troubleshooting FortiSIEM issues. By reviewing key backend, HTTPD, and application server (Appsvr) logs, along with verifying backend processes, administr...

Troubleshooting Tip: Worker Data EPS Shows 0 in Cloud Health GUI Although Health is 'Normal'

08-24-2025
Description This article describes a scenario where the Cloud Health dashboard shows Worker Data EPS as 0, even though the GUI displays the Worker status as Normal. Upon investigation, the issue may be caused by unexpected modifications in the /etc/h...

Troubleshooting Tip: '502 Proxy Error' When Performing Remediate Incident on FortiGate

07-23-2025
Description This article addresses an issue where users encounter a '502 Proxy Error' when attempting to Remediate an Incident on a FortiGate device through the FortiSIEM GUI. The issue is related to a mismatch between the device hostname stored in F...
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