Description This article describes the steps to resolve issues with the
Explorer tab in FortiSIEM. The Explorer tab may not function as expected
due to a bottleneck in redis memory, and this article provides a
solution to clear the Redis cache and re...
Description This article describes how to resolve an issue where the
Supervisor does not parse custom logs correctly, even after a custom
parser has been created and applied under Admin -> Device Support ->
Parsers. Scope FortiSIEM v7.x+. Solution Th...
Description This article describes an issue where certain parsers cannot
be enabled in FortiSIEM because the parser test fails with errors. When
testing the events, the system may incorrectly invoke a different
parser. This typically occurs due to ov...
Description This article describes the troubleshooting steps to resolve
a phQueryMaster process down issue in v7.3x+, where the logs indicate a
failure to retrieve the jsonConfig from Redis during a ClickHouse. Scope
FortiSIEM v7.3x and later, with C...
Description This article describes the initial investigation steps
administrators can take when troubleshooting FortiSIEM issues. By
reviewing key backend, HTTPD, and application server (Appsvr) logs,
along with verifying backend processes, administr...