Troubleshooting Tip: Windows Agent Installation Fa...

koolishami · 08-25-2025

Description This article describes the initial investigation steps administrators can take when troubleshooting FortiSIEM issues. By reviewing key backend, HTTPD, and application server (Appsvr) logs, along with verifying backend processes, administr...

koolishami · 08-24-2025

Description This article describes a scenario where the Cloud Health dashboard shows Worker Data EPS as 0, even though the GUI displays the Worker status as Normal. Upon investigation, the issue may be caused by unexpected modifications in the /etc/h...

koolishami · 07-23-2025

Description This article addresses an issue where users encounter a '502 Proxy Error' when attempting to Remediate an Incident on a FortiGate device through the FortiSIEM GUI. The issue is related to a mismatch between the device hostname stored in F...

koolishami · 07-22-2025

Description This article describes how to resolve the issue where the FortiSIEM Windows Agent installation fails on Windows Server 2012 R2, despite meeting .NET Framework and TLS 1.2 prerequisites. The root cause was traced to missing support for req...

koolishami · 06-23-2025

Description This article provides detailed steps for exporting audit logs stored in the PostgreSQL database to a CSV file for backup, review, or analysis purposes. Scope FortiSOAR. Solution To export audit logs from the backend, execute the following...

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Technical Tip: Initial Log checks and process verification for FortiSIEM Troubleshooting

Troubleshooting Tip: Worker Data EPS Shows 0 in Cloud Health GUI Although Health is 'Normal'

Troubleshooting Tip: '502 Proxy Error' When Performing Remediate Incident on FortiGate