FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
calvinc97
Staff
Staff
Article Id 365370
Description

This article provides a method to solve intermittent connection issues on the FortiSOAR Agent Node.

Scope FortiSOAR.
Solution

Check the the agent status usingthe  command below:

 

# systemctl status cyops-integrations-agent.service

 

Ensure that all outputs in /etc/host of FortiSOAR master and agent respectively are defined correctly, so both nodes can resolve to each other's hostname and FQDN.

Run the following command below on the FortiSOAR master node to restart the following services:


# systemctl restart cyops-postman
# systemctl restart cyops-integrations-agent


Additionally, restart the service below on the Agent node:


# systemctl restart cyops-integrations-agent

Contributors