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gcortes1
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‎12-24-2025
Last activity: Dec 24, 2025 4:10:57 PM
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Technical Tip: How purge the Job Queue for specific source in FortiSandbox

12-24-2025
Description This article describes how to purge the job Queue for specific source in FortiSandbox. Scope FortiSandbox all versions. Solution Via GUI: Go to 'Scan Job -> Job Queue -> Select the specific Queue'. In this case, 'FortiMail Non Sandboxing ...

Troubleshooting Tip: How to troubleshoot the connection between FortiMail and FortiAnalyzer Cloud

12-23-2025
Description This article describes how to identify authentication and communication issues between FortiMail and FortiAnalyzer Cloud. Scope FortiMail all versions, FortiAnalyzer Cloud. Solution Check the server status and the cloud account login stat...

Technical Tip: How to validate the authentication between FortiMail and an email server

11-24-2025
Description This article describes how to validate the authentication between a FortiMail and an email server. Note: This procedure is not valid for Office365. Scope FortiMail. Solution Validate the type of encoding used by the Email server: in this ...

Technical Tip: How to diagnose RADIUS authentication for administrators

11-24-2025
Description This article describes how to diagnose remote authentication for RADIUS administrators. Scope FortiMail. Solution The RADIUS configuration for administrator login is described in the following document: Technical Tip: FortiMail remote wil...

Troubleshooting Tip: Email is rejected with the error message: 'This email from IP xxx.xxx.xxx.xxx has been rejected. The email message was detected as spam. FortiGuard AntiSpam Or FortiGuard WebFilter'

09-09-2025
Description This article describes how to handle an issue where a URL is rejected for SPAM in FortiMail Cloud.The message of rejection is similar to: This email from IP xxx.xxx.xxx.xxx has been rejected. The email message was detected as spam. FortiG...
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