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gcortes1
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‎03-11-2025
Last activity: Mar 12, 2025 5:39:12 AM
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Technical Tip: FortiMail logs with 'Failed to query URL verdict from FortiSandbox, cause: OFTP_ACK_NO_PRIVILEGE'

02-23-2025
Description This article describes the FortiMail logs 'Failed to query URL verdict from FortiSandbox, cause: OFTP_ACK_NO_PRIVILEGE' to FortiSandbox-Cloud. Scope FortiMail, FortiSandbox-Cloud all firmware versions. Solution This log refers to a submis...

Troubleshooting Tip: FortiMail displays FEVM00UNLICENSED as serial number.

02-16-2025
Description This article describes the causes of the Error: 'FEVM00UNLICENSED'.The'FEVM00UNLICENSED' message in FortiMail usually indicates a problem with the virtual machine (VM) license. The license specifications can be found in the following docu...

Technical Tip: How to search ISDB using IP address

01-09-2025
Description This article describes how to check the Internet Service Database for specific IP addresses. Scope FortiMail v7.0.x, v7.2.x, v7.4.x, v7.6.x. Solution Run the following via the CLI:Use the following command to know the current FortiGuard I...

Technical Tip: How to verify GeoIP information in FortiMail

01-07-2025
Description This article provides commands to verify GeoIP information in FortiMail. Scope FortiMail 7.4.X, 7.2.x. Solution Run the following via the CLI: Use the following command to know the current FortiGuard IP Geography DB version in the FortiMa...

Technical Tip: How to calculate the percentage of MemAvailable displayed in the Dashboard of FortiAuthenticator

12-25-2024
Description This article describes how to calculate the MemAvailable displayed in the Dashboard. Scope FortiAuthenticator, FortiAuthenticator-VM. Solution While diagnosing the memory consumption on FortiAuthenticator, the 'get hardware memory' is run...
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