Technical Tip: Troubleshoot NTP synchronization is...

gcortes1 · 06-25-2025

Description This article describes how to identify authentication issues between FortiMail and FortiSandbox Cloud. Scope FortiMail, FortiSandbox Cloud. Solution Check apt server status and cloud account login status: execute forticloud info execute f...

gcortes1 · 05-26-2025

Description This article describes how to restart or terminate processes in FortiMail using CLI commands. Scope FortiMail v7.0.x, v7.2.x, v7.4.x, v7.6.x. Solution Restarting processes on a FortiMail may be required if they are not working correctly.R...

gcortes1 · 05-26-2025

Description This article describes the 'Invalid license Duplicated' error that occurs when a license (.lic) file that has been previously used is being re-used on a different VM instance and offers a solution. Scope FortiMail. Solution To resolve thi...

gcortes1 · 04-01-2025

Description This article describes the causes of the Error: 'Test failed, FortiMail is not authorized' This error is associated with the autorization of FortiMail in FortiSandbox (Appliance or Enhanced Cloud). Scope FortiMail, FortiSandbox (Appliance...

gcortes1 · 03-19-2025

Description This article describes how to troubleshoot the NTP synchronization issue on FortiAuthenticator Scope FortiAuthenticator. Solution To check the NTP status on FortiAuthenticator, use the 'diagnose system ntp status' command. This command pr...

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Troubleshooting Tip: How to troubleshoot FortiMail and FortiSandbox Cloud Authentication

Technical Tip: How to restart/kill processes on the FortiMail with CLI commands

Troubleshooting Tip: 'Invalid license Duplicated'

Troubleshooting Tip: FortiMail displays error: 'Test failed, FortiMail is not authorized' in FortiSandbox Test Connection