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jcastellanos
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‎03-06-2026
Last activity: Mar 6, 2026 8:40:21 PM
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Troubleshooting Tip: Unable to upgrade from 6.3.3 to 7.4.11 due to the error 'The image file is wrong'

02-18-2026
Description This article describes an alternative process to upgrade a FortiWeb 400E model from firmware version 6.3.3 when an error about a wrong image file is received. Scope FortiWeb 400E 6.3.x. Solution When the administrator tries to upgrade fro...

Troubleshooting Tip: Input is not as expected when adding a new widget in the FortiWeb

02-18-2026
Description This article describes an error produced when an admin tries to add a new dashboard widget in FortiWeb. Scope Fortiweb 7.4.x. Solution Login in to the FortiWeb as a system admin by using a remote user. Select Dashboard -> Status and selec...

Troubleshooting Tip: Integration with FortiWeb Cloud Sandbox shows the status 'Disconnected'

11-19-2025
Description This article describes how to identify network connectivity issues with FortiSandbox Cloud after activating the license. Scope FortiWeb v7.4.x. Solution The administrator has an active license to integrate FortiWeb with FortiSandbox Cloud...

Troubleshooting Tip: File upload restriction blocking application traffic 'msg File name Illegal file type' due empty name

11-18-2025
Description This article describes when a FortiWeb administrator finds events in the attack logs about traffic that was either alerted or blocked by the file upload restriction due to an empty name. Scope FortiWeb v7.4.x. Solution In the attack log s...

Troubleshooting Tip: Error 500 during self-Device Enrollment within self-service portal

10-18-2025
Description This article describes how to diagnose an error that the FortiAuthenticator can generate when an administrator executes the Self Device Enrollment process in the self-service portal. Scope FortiAuthenticator v6.6.x. Solution The administr...
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