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jcastellanos
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‎11-03-2025
Last activity: Nov 3, 2025 7:37:32 PM
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Troubleshooting Tip: Error 500 during self-Device Enrollment within self-service portal

10-18-2025
Description This article describes how to diagnose an error that the FortiAuthenticator can generate when an administrator executes the Self Device Enrollment process in the self-service portal. Scope FortiAuthenticator v6.6.x. Solution The administr...

Troubleshooting Tip: After upgrading from v7.6.2 to v7.6.5, the Threat Level and Client Risk do not display information

10-09-2025
Description This article describes an issue that occurs after upgrading to v7.6.5. The administrator stopped observing information for threat level and client risk for the main type, Known Bots Detection, in the attack logs. Scope FortiWeb v7.6.x. So...

Troubleshooting Tip: FortiProxy unexpectedly bans source ip: banned_src='dlp'

06-16-2025
Description This article describes how to handle a scenario where FortiProxy bans a source IP randomly without any configuration related to quarantine. Scope FortiProxy 7.4.x. Solution A different source IP may be banned without any quarantine featur...

Technical Tip: How to diagnose message the maximum number of entries has been reached when configure a new domain for machine learning

04-17-2025
Description This article describes how to verify the maximum number of the machine learning it is possible to define according to the hardware model. Scope FortiWeb v7.4.x. Solution Admin could be creating or adding a new domain for machine learning....

Troubleshooting Tip: Default route lost after the upgrade FortiAuthenticator from v6.3.3 to v6.6.2

03-24-2025
Description This article describes how to diagnose the default route removed from the route table after an upgrade in an HA A-P Topology. Scope FortiAuthenticator HA A-P v6.6.2. Solution Admin will notice the default route that appears in the config,...
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