Troubleshooting Tip: Routing Issue

Muhammad_Haiqal · 07-11-2024

Description This article provides ideas for troubleshooting PC connectivity and traffic issues. These troubleshooting steps may apply to new deployments, migrations, design changes, the introduction of new VLANs, or related scenarios. Scope FortiGate...

Muhammad_Haiqal · 02-22-2023

Description This article describes why users on certain PCs see the following error: Policy restriction! No policy matched! End-point SN miss matched. SN: 41D09397CECDAAF6CBB523F18508CF82xxxxxxxx ID: 45311937327F4C6B8A542432xxxxxxxx Timestamp: 167702...

Muhammad_Haiqal · 05-19-2022

Description This article describes when a user reports that the network is having slowness, intermittence, or disconnection for certain applications or general connections. Scope FortiGate. Network Equipments. Possibilities. There are several possibi...

Muhammad_Haiqal · 09-13-2021

DescriptionThis aticle will share common possibilities that trigger High Availability intermittence issue. The HA design is working during the implementation based on existing units, VLAN, cabling and and so on. However, after quite some time, the HA...

Muhammad_Haiqal · 09-13-2021

Description In some cases, the network does not work due to the DNS server being down or intermittently available. The DNS server is necessary to resolve domains/URLs to IP addresses.If the DNS server is unable to resolve, the domain will not be reac...

Muhammad_Haiqal · 07-11-2024

Hi @unknown1020 ,Good day to you.Here is the troubleshooting that may help:1. Create a new policy on top. No security profile. Source : All, Destination: All 2. Connect PC direct to the Fortigate. No AP or switch in between. 3. Disable endpoint contr...

Muhammad_Haiqal · 07-11-2024

Hi @Toshi_Esumi ,I believe you need to refer to this KB: https://community.fortinet.com/t5/FortiGate/Technical-Note-Routing-behavior-depending-on-distance-and/ta-p/198221?externalId=FD32103It will explain about the routing behavior.Hope that helps.

Muhammad_Haiqal · 07-11-2024

Hi @hasun, Good day to you.From your statement, this may related to the security profile strategy. This may need proper combination of Webfilter + Application control.You may check on the webfilter logs and Application logs.Then fine tune the profile...

Muhammad_Haiqal · 07-11-2024

Hi @Katyy0912 ,The Fortigate might not have the connectivity and not able to retrieve the information. This KB may be helpful: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-servers/ta-p/226149

Muhammad_Haiqal · 06-18-2024

Hi @danielchoy From the statement, here is my understanding: SiteA - Fixed IP SiteB - DHCP or PPPOEBased on this scenario, you can do dial-up VPN.SiteA will be the Hub(server) , SiteB will be the spoke(client). This KB will be helpful:https://communi...

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