RMA Service
RMA Information and Announcements

RMA Service

Created on Nov 26, 2024 7:45:55 PM
Description   This article describes information required to request a RMA replacement when the device is non-responsive.   Scope   All Fortinet hardware products with Management Interfaces.   Solution   RMA technical ap...
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Andy_G Staff rank Staff
Created on Jan 11, 2018 12:36:27 PM
Edited on Jan 30, 2024 11:37:20 AM
Description The RMA Contract and Service Transfer Option is available when creating RMA tickets through the Support Portal at support.fortinet.com   This feature can be used to avoid having to manually register the repla...
Created on Sep 1, 2015 10:45:31 PM
Edited on Jan 30, 2024 11:32:04 AM
Description Upon receiving a replacement FortiGate unit after a RMA exchange, it may be necessary to Reset all FortiTokens associated with the old (defective) RMA unit. This effectively deactivates all FortiTokens associ...

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