Technical Tip: How to configure alert email settings

[bpriya]

Description	This article describes how to configure email alerts for security profile, administrative, and VPN events.
Scope	FortiGate
Solution	From GUI. Configure a mail service. By default, it will be using the mail server of Fortinet and can be customized by enabling the custom settings under System -> Settings -> Email Service. To configure an alert email: Go to Log & Report and enable 'Email Alert Settings'. Enable required events for alert mail. On FortiOS 6.4.0 and above, 'Email Alert Settings' is removed from the GUI. It can be configured with the 'config alertemail setting' command as shown below.   From the CLI: To configure the default email server (notification.fortinet.net):  config system email-server     set server "notification.fortinet.net"     set reply-to "admin@fortinet.com"  <--- This option has been removed from v7.4.4.     set source-ip 0.0.0.0  <----- This is an important field to set (the source IP that is used to send out the email traffic).     set port 465     set security smtps end Note:  This setting is often required on conditions where the wan IP address cannot reach the internet directly or public visibility is handled by secondary IP on the WAN role interface. If there is no response from the server, change the outgoing interface. config system email-server     set interface-select-method specify     set interface port1   <--- Specify the outgoing interface. end auto --> Set outgoing interface automatically. sdwan --> Set outgoing interface by SD-WAN or policy routing rules. specify  --> Set outgoing interface manually. To configure a custom email service in the CLI. config system email-server     set type custom     set reply-to "helpdesk@fortinet.com" <--- This option has been removed from v7.4.4.     set server "smtp.office365.com"     set port 587     set source-ip 0.0.0.0  <----- This is an important field to set (source IP which is used to send out the email traffic).     set source-ip6 ::     set authenticate enable     set validate-server disable     set username "example@domain.it"     set security starttls     set ssl-min-proto-version default end Note: From v6.4.10, v7.0.8, v7.2.0, and above, the ‘reply-to’ option is only configurable when using a custom SMTP Server. It will not be available when using the default SMTP server 'notification.fortinet.net'. Starting from v7.4.0 the default email server in FortiOS has been updated from notification.fortinet.net to fortinet-notifications.com. On v7.4.4 and later, the 'reply-to' address is now automatically set to DoNotReply@fortinet-notifications.com for all email servers, including custom configurations. As a result, the 'reply-to' option is no longer available even on a custom SMTP server and thus cannot be changed. config system email-server     set type custom                                               set server "smtp.office.365.com"     set port 587     set source-ip 0.0.0.0     set source-ip6 ::     set authenticate enable     set validate-server disable     set username "test@notify.fortinet.com"     set password ENC ***     set security starttls     set ssl-min-proto-version default  set interface-select-method auto end To configure 'Email Alert Settings'. config alertemail setting     set username "test@example.com"     set mailto1 "test@example.com"     set HA-logs enable     set IPsec-errors-logs enable     set PPP-errors-logs enable     set sslvpn-authentication-errors-logs enable     set configuration-changes-logs enable end After the settings are completed, a test email can be triggered to test the settings: diagnose log alertmail test If the issue persists, collect the output of the following debug commands: To collect the debug outputs for email alerts: diag debug reset diag debug enable diag debug console timestamp enable diag debug application alertmail -1 Send a test activation mail:  diagnose log alertmail test Disable the debugging afterwards: diag debug disable diag debug reset Save the output. Either download it via the CLI window or use the PuTTY tool to log them. Attach the debug logs to the case for TAC review. Note: If 'username' and 'mailto' are set on the same domain name, the email cannot be received. They must be on different domain names. Related articles: Technical Tip: How to configure SMTP using custom server and port on FortiGate Technical Tip: Email alert settings not available *Updated default Email-Server - FortiOS v7.4.4 documentation