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In this scenario, alertemail is already configured but nothing is received.
In case it is not configured, it is possible to follow this document and configure automation stitch as per requirement:
CLI script action
The flow of alertmail.
Initially, alertmail will be triggered, firewall will try to send email to the destination mail server as per the configuration made under System -> Settings.
- As soon as automation stritch is triggered, go to Log & report -> Events -> System Events (saying that automation stritch is triggered).
- Verify the configuration of the email server, made under System -> Settings.
- If port 25 is used, SMTP security must be set to none.
- If port 587 or port 465 is used, SMTP security must be set to SMTPS or STARTTLS.
Once the changes have been made, it is still not possible to send an email:
Try to take a sniffer with that specific port:
diag sniffer packet any 'port 587 or port 25' 4 0 a
Observe the traffic flow, if it is going only outside and there are no IN packets, it means it is necessary to check at the next hop level.
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Run the alert email debug to verify if the email is sent successfully:
diagnose debug reset
diagnose debug enable
diagnose debug console timestamp enable
diagnose debug application alertmail -1
The final step is that there are some mail servers when the mail is coming from 'no reply' they will filter the emails.
It is possible to configure email from the field using this article under (automation system action):
Technical Tip: How to change the 'FROM' email address field when an automatic stitch is triggered
Note:
Starting with v7.4.4, the default email server has been switched from notification.fortinet.net to fortinet-notifications.com.
This default server is only available to registered devices with an active FortiCare support contract. The reply-to field in the source email is automatically updated to DoNotReply@fortinet-notifications.com for all servers, including custom ones.
Related documents:
Troubleshooting Tip: Email alert
Technical Tip: How to enable the email alerts when the Interface is down and up
Troubleshooting Tip: Alert mail queries
Technical Tip: How to configure alert email settings
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