Created on
‎11-17-2024
11:25 PM
Edited on
‎02-05-2025
08:42 AM
By
ACARIMO
Description | This article describes items that are outside the scope of TAC. |
Scope | FortiGate. |
Solution |
Fortinet's Technical Assistance Center (TAC) is always ready and willing to assist users in need. However, some tasks are considered routine administrative duties and should first be attempted by a qualified administrator before engaging TAC as often these issues can be resolved faster using available documentation.
It is important to note the below activities may require TAC support after initial actions are performed by the firewall administrator. Routine administrative duties that an administrator should be able to perform unassisted initially:
A CLI cheat sheet reference for diagnostics can be used to gather details before engaging TAC.
Related article: Technical Tip: Technical Support on customization Technical Tip: Fortinet Support: FortiCare Service Level Agreements and FortiCare Case Priority Technical Tip: How to enhance experience with TAC representative |