FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
This article describes items that can be resolved without involving TAC.
Scope
FortiGate.
Solution
Fortinet's Technical Assistance Center (TAC) is always ready and willing to assist users in need. However, some tasks are considered routine administrative duties and should first be attempted by a qualified administrator before engaging TAC, as often, these issues can be resolved faster using available documentation.
It is important to note that the following activities may require TAC support after initial actions are performed by the firewall administrator. Routine administrative duties that an administrator should be able to perform unassisted initially:
New deployments, as well as network design requests. Administrators must attempt to set up the feature/environment beforehand.
TAC does not design/implement new network topologies on behalf of users (i.e., it is a 'break/fix' oriented team that resolves individual issues within existing environments).
If more in-depth technical consulting services are required (i.e., having a designated engineer assigned to design/deploy/optimize new network topologies), then consider engaging the services of the Fortinet Professional Services team (see also: FortiCare Professional Services).
