Description
This article describes FortiClient licensing and support in different versions.
Scope
FortiClient.
Solution
FortiClient v6.0.x Licensing:
FortiClient offers two licensing modes:
- Standalone mode.
- Managed mode.
Standalone mode:
FortiClient in standalone mode does not require a license.
If there is no EMS license or FortiGate FortiClient Telemetry license, no Fortinet support is provided.
A license is required to access Fortinet support.
Support for FortiClient in standalone mode is provided on the Fortinet Forums (community.fortinet.com).
Phone support from the Fortinet Technical Assistance Center is not provided unless a FortiClient license is purchased.
Managed mode:
FortiClient in managed mode requires a license.
In managed mode, apply FortiClient licensing to FortiGate or EMS.
When using the ten free trial licenses for FortiClient in managed mode, support is available on the Fortinet Forums.
Phone support is not provided when using the free trial licenses.
Phone support is provided for paid licenses.
FortiClient licenses on v6.0.x FortiGate:
FortiGate 30 series and higher models include a FortiClient free trial license for ten connected FortiClient endpoints. For additionally connected endpoints, a FortiClient license subscription must be purchased. Contact your Fortinet sales representative for information about FortiClient licenses.
FortiClient licenses on EMS v6.0.x:
EMS includes a FortiClient free trial license for ten connected FortiClient endpoints for evaluation. For additionally connected endpoints, purchase a FortiClient license subscription.
Contact a Fortinet sales representative for information about FortiClient licenses.
FortiClient licensing on v6.2.x and v6.4.x:
See the release notes for licensing information.
FortiClient licensing on v7.0.x:
Introduction - FortiClient 7.0.13 Windows release notes.
FortiClient licensing on v7.2.x:
Introduction - FortiClient 7.2.5 Windows release notes.
FortiClient licensing on v7.4.x:
Introduction - FortiClient 7.4.3 Windows release notes.
Conclusion:
FortiClient v6.0.x needs either an EMS license or a FortiClient endpoint & telemetry license on the FortiGate to receive support.
FortiClient v6.2.x needs an EMS license for support. Endpoint & telemetry no longer exist for these clients.
FortiClient EMS v6.2.7 and above support a trial license. With the FortiClient EMS free trial license, it is possible to provision and manage FortiClient on three Windows, macOS, and Linux endpoints and ten Chromebook endpoints indefinitely (in previous versions of FortiClient EMS, the maximum number of FortiClient trial licenses was 10).
The free version of FortiClient has the following features:
- Basic IPSec & SSLVPN support (pre-shared key & certificate-based authentication).
- Split tunnel support.
- 2-factor authentication using FortiToken.
- FortiGate-powered host check is available for free VPN clients. Refer to this document FortiGate-powered host check for free VPN client v7.0.3.
The following features are not supported in FortiClient v6.2.x to v7.4.x free versions:
- VPN auto-connect/always-up.
- VPN before logon.
- On-net/off-net.
- Central management.
- Feedback options and diagnostic tools are under the help/info page.
- IKEv2 (in the free version of FortiClient 6.2.x).
- TAC support.
See this document, FortiGate-powered host check for free VPN client v7.0.3, for a list of features the FortiGate-powered host checks in FortiClient v7.0.3 and above.
The following authentication features are supported in FortiClient v7.2 and v7.4 free versions:
- SAML for SSL VPN and IKEv2. See the SSL VPN to IPsec VPN Migration Guide.
- RADIUS, LDAP, and local users for SSL VPN, IKEv1, and IKEv2 (IKEv2 LDAP requires FortiClient v7.4.3 and specific configurations, see FortiClient v7.4.0 new features guide).
- MFA with FortiToken for SSL VPN, IKEv1, and IKEv2 (FortiToken Mobile push requires SSL VPN or IKEv2, see Technical Tip: FortiToken Mobile push notification).
- FortiClient v7.4.4 does not include a free VPN-only agent. Users can continue to use the FortiClient v7.4.3 free VPN-only agent. FortiClient feature comparison: 7.4.4
Related documents:
Introduction - FortiClient 6.0.9 Windows release notes
Introduction - FortiClient 6.2.6 Windows release notes
Introduction - FortiClient 6.4.3 Windows release notes
Licensing EMS by logging in to FortiCloud
Licensing EMS by logging in to FortiCloud
FortiGate-powered host check for free VPN client 7.0.3
About support on customization:
Technical Tip: Technical support on customization on various Fortinet products
Technical Tip: Where to find the FortiClient version, serial number and UID number
