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Description This article explains an issue where a support contract cannot be retrieved from FortiGuard. Scope FortiGate. Solution While running the debug, the following error message shows: upd_pkg_recv[1674]-Error allocating memory for rx buffer__u...
Description This article explains an issue where secondary HA cluster units cannot connect to the FortiGuard servers to perform updates. Scope Any supported version of FortiGate. Solution In an HA cluster, customers with individual cluster units enab...
Description This article describes how to fix an issue where the customer is unable to view the summary report under system events. The tab cannot be selected in the UI under Log & Report -> System Events -> Summary tab. Scope FortiGate 7.2.x. Soluti...
Description This article describes the case when FortiAuthenticator is out-of-syn and getting the error message 'Anomalies on FortiToken'. Scope FortiAuthenticator. Solution When FortiAuthenticator is out-of-syn and getting the error message 'Anomali...
Description This article describes that Windows 11 PRO has issue to load FortiClient with 'A JavaScript error occurred in the main process' and how to fix it. The below message is appearing: Uncaught Exception: TypeError: Cannot read property 'Tracel...