Fortinet Community

ychia · 02-16-2023

Description This article explains an issue where a support contract cannot be retrieved from FortiGuard. Scope FortiGate. Solution While running the debug, the following error message shows: upd_pkg_recv[1674]-Error allocating memory for rx buffer__u...

ychia · 02-16-2023

Description This article explains an issue where secondary HA cluster units cannot connect to the FortiGuard servers to perform updates. Scope Any supported version of FortiGate. Solution In an HA cluster, customers with individual cluster units enab...

ychia · 02-14-2023

Description This article describes how to fix an issue where the customer is unable to view the summary report under system events. The tab cannot be selected in the UI under Log & Report -> System Events -> Summary tab. Scope FortiGate 7.2.x. Soluti...

ychia · 01-10-2023

Description This article describes the case when FortiAuthenticator is out-of-syn and getting the error message 'Anomalies on FortiToken'. Scope FortiAuthenticator. Solution When FortiAuthenticator is out-of-syn and getting the error message 'Anomali...

ychia · 01-09-2023

Description This article describes that Windows 11 PRO has issue to load FortiClient with 'A JavaScript error occurred in the main process' and how to fix it. The below message is appearing: Uncaught Exception: TypeError: Cannot read property 'Tracel...

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Technical Tip: Support contract is not reflected in License Widget

Troubleshooting Tip: High Availability secondary unit cannot connect to FortiGuard servers

Troubleshooting Tip: System Event Summary is disabled

Technical Tip: FortiAuthenticator and HA out of sync on FortiToken

Technical Tip: Windows 11 is unable to run FortiClient with JavaScript error