Troubleshooting Tip: FortiClient IPSEC VPN connect...

jie · 12-04-2025

Description This article describes how to detect the registry value of the IPS engine version check on a Windows endpoint by using the ZTNA tag. Scope FortiClient, FortiClient EMS v7.4. Solution Go to FortiClient EMS -> Security Posture Tags -> Tags ...

jie · 12-04-2025

Description This article describes how to resolve the issue of the error 'Unable to get host and port for gateway 0' on iOS devices for SAML auth Scope FortiClient iOS, FortiClient EMS. Solution Sometimes, when connecting to an IPSec VPN by using SAM...

jie · 11-02-2025

Description This article describes how to troubleshoot and fix an IPSec VPN connection issue, which is caused by the Windows svchost.exe - IKEEXT service occupying port 4500. Scope FortiClient. Solution FortiClient stuck at connecting status, when ch...

jie · 11-02-2025

Description This article describes how to check and verify why the web filter module is showing 'Disable' on the FortiClient GUI Scope FortiClient, FortiClient EMS. Solution Sometimes the web & video filter feature is visible on FortiClient GUI, but ...

jie · 10-23-2025

Description This article describes how to troubleshoot IPSec VPN IKEv2 with certificate authentication. Scope FortiClient, FortiClient EMS. Solution Error: [915] fnbamd_cfg_get_radius_acct_servers-Error finding rad server bburgess[353] fnbamd_acct_st...

jie · 02-18-2023

Hey Eddie, 1. Verify FortiClient is connected to EMS cloud via invitation code 2. Verify that the endpoint can access to domains below on TCP port 443: forticlient-emsproxy.forticloud.com forticlient.forticloud.com Please verify the above from the en...

jie · 05-22-2022

Hello pekoms, If you check the below document you can see the highest version of supporting FortiOS 6.2 is FortiClient 6.4. FortiClient v7 is not compatible with FortiOS 6.2. https://docs.fortinet.com/document/forticlient/7.0.0/ems-compatibility-char...

jie · 04-24-2022

Hi Icebun, This feature has been improved from Forticlient version 6.4, you can try with 6.4.6 and see the different behaviour.

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Technical Tip: Identifying Registry value of IPS engine version check on Windows Endpoints with ZTNA Tags

Troubleshooting Tip: How to resolve the issue of error 'Unable to get host and port for gateway 0' on iOS devices when using IPSec VPN