Troubleshooting Tip: FortiClient installation fail...

jie · 11-02-2025

Description This article describes how to troubleshoot and fix an IPSec VPN connection issue, which is caused by the Windows svchost.exe - IKEEXT service occupying port 4500. Scope FortiClient. Solution FortiClient stuck at connecting status, when ch...

jie · 11-02-2025

Description This article describes how to check and verify why the web filter module is showing 'Disable' on the FortiClient GUI Scope FortiClient, FortiClient EMS. Solution Sometimes the web & video filter feature is visible on FortiClient GUI, but ...

jie · 10-23-2025

Description This article describes how to troubleshoot IPSec VPN IKEv2 with certificate authentication. Scope FortiClient, FortiClient EMS. Solution Error: [915] fnbamd_cfg_get_radius_acct_servers-Error finding rad server bburgess[353] fnbamd_acct_st...

jie · 10-22-2025

Description This article explains how to upgrade Redis manually in the EMS v7.4 environment to cover the vulnerabilities of Redis. Scope FortiClient EMS. Solution As FortiClient Endpoint Management Server Monitor Service is dependent on Redis to star...

jie · 09-02-2025

Description This article describes how to add the EMS pre-defined hostname setting manually. Scope FortiClient EMS v7.0 and v7.2. Solution By default, 'Pre-defined hostname' is greyed out and it cannot be modified through the EMS GUI, as shown in the...

jie · 02-18-2023

Hey Eddie, 1. Verify FortiClient is connected to EMS cloud via invitation code 2. Verify that the endpoint can access to domains below on TCP port 443: forticlient-emsproxy.forticloud.com forticlient.forticloud.com Please verify the above from the en...

jie · 05-22-2022

Hello pekoms, If you check the below document you can see the highest version of supporting FortiOS 6.2 is FortiClient 6.4. FortiClient v7 is not compatible with FortiOS 6.2. https://docs.fortinet.com/document/forticlient/7.0.0/ems-compatibility-char...

jie · 04-24-2022

Hi Icebun, This feature has been improved from Forticlient version 6.4, you can try with 6.4.6 and see the different behaviour.

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Troubleshooting Tip: FortiClient IPSEC VPN connection issue due to the Windows IKEEXT is using port 4500

Technical Tip: How to check and resolve when the web filter module is showing 'Disabled' on the FortiClient GUI

Troubleshooting Tip: How to troubleshoot IPSec VPN IKEv2 with certificate authentication issue

Technical Tip: How to manually upgrade Redis version in EMS v7.4 environment to resolve Redis vulnerability CVE-2025-49844

Technical Tip: How to manually add EMS pre-defined hostname

Re: EMS

Re: FortiClient VPN only suddenly broke for 300+ clients

Re: SSL VPN Azure SAML Authentication behaviour

Troubleshooting Tip: FortiClient installation fail...

Re: FortiClient VPN only suddenly broke for 300+ c...

Troubleshooting Tip: FortiClient IPSEC VPN connect...

Technical Tip: How to prevent FortiClient from rec...

Technical Tip: How to resolve error code 5010 for ...

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