Troubleshooting Tip: FortiEDR Jumpbox is disconnec...

aguevara16 · 08-20-2025

Description This article explains how to manually add a FortiClient EMS license file in the latest Linux EMS 7.4 version Scope FortiClient Linux EMS v7.4.3+. Solution When installing FortiClient EMS v7.4 latest versions in on-prem environments, the w...

aguevara16 · 08-20-2025

Description This article explains how to troubleshoot the error 'Failed to download the report from sandbox server' in the FortiClient EMS when trying to download Sandbox event reports. Scope FortiClient EMS 7.2 and 7.4. Solution FortiClient EMS show...

aguevara16 · 06-17-2025

Description This article describes steps to troubleshoot a Jumpbox Disconnected error. Scope FortiEDR Core v6.0.1+. Solution The following disconnected state can be seen in an on-prem Jumpbox after network issues in the local network: Steps to resolv...

aguevara16 · 03-21-2025

Description This article describes how to uninstall older Microsoft ODBC driver versions for SQL servers in FortiClient EMS on-premise deployments. Scope EMS v7.0.x , v7.2.x. Solution In on-premise EMS servers, depending on the SQL server version two...

aguevara16 · 03-04-2025

Description This article describes how to change EMS server default Client Download Port. Scope EMS v7.2.x and v7.4.x Solution By default, EMS will use port 10443 for the FortiClient download URL and port 443 for EMS console access. When creating an ...

aguevara16 · 03-05-2025

Please see below kb with steps to change FortiClient download port:https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-change-FortiClient-download-port-in-EMS/ta-p/380387

aguevara16 · 01-30-2025

Issue fixed in the latest 5.2.5.0052 EDR Windows collector version. Please refer to below kb:https://community.fortinet.com/t5/FortiEDR/Technical-Tip-FortiEDR-collector-in-Degraded-state-Unsupported/ta-p/373245

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Technical Tip: Manually add license file in isolated environments during FortiClient Linux EMS 7.4 installation

Troubleshooting Tip: How to fix error 'Failed to download the report from sandbox server' in FortiClient EMS