Technical Tip: The license still shows as expired after renewal

[jclar]

Description	This article describes how to force updates on the license registration on FortiGate once a license renewal is completed on the account.
Scope	FortiGate.
Solution	In some cases, after license renewal is completed on the user's account, the license still shows expired on the FortiGate GUI. Note that this solution is only limited to a standalone environment. Below troubleshooting can be done to force the renewal of the FortiGate. Check connectivity to FortiGuard servers: exec ping update.fortiguard.net exec ping service.fortiguard.net exec ping guard.fortiguard.net Once reachable, proceed to debug and force an update on the FortiGate. Debug: diag debug reset diag debug disable diag debug app update -1 diag debug enable Force the update: exec update-now Disable debug (run the command below after the update is finished in a few minutes): diag debug disable Workaround: Also, try to upload the license file manually from the FortiGate Cloud to FortiGate under System -> FortiGuard. If a support registration code is available only try entering the code manually to renew the license. Wait 10 minutes and check the license status on the FortiGate GUI again. If the issue is still present, contact support via support.fortinet.com. Related articles: Technical Tip: Device License is not reflecting in FortiGate dashboard Troubleshooting Tip: License not reflected in the GUI Troubleshooting Tip: License/Subscription failed to Update